Speed Increase benefit details
Who is it for
The GTA VI speed increase is a limited-time Xfinity membership benefit that is being made available to select eligible Xfinity Internet members from November 9 through December 3.
Eligibility
You must have redeemed the Membership benefit in your Xfinity membership portal, have an XB7 Gateway or above, and not be on the fastest speed tier in your area. (NOW Internet, Xfinity Prepaid Internet, Internet Essentials or Essentials Plus are not eligible)
Redemption window
The GTA VI speed increase Xfinity membership benefit is available November 9–December 3 (15-day speed increase starts from the day a member redeems the offer.)
Frequently Asked Questions (FAQs)
How do I get the 15-day speed increase?
Visit your Xfinity membership portal in the Xfinity app to redeem the benefit if you are eligible. If the benefit is not there, and you are interested in getting it, reach out to Xfinity to check eligibility.
What happens after I redeem the benefit in the Membership Portal?
Shortly after you redeem the benefit, your Xfinity Gateway will automatically restart to activate your speed increase. Once your Gateway finishes restarting, your speed increase will be active. No additional action is needed. At the end of your 15-day speed increase, your Gateway will return to your original internet plan speed overnight. No action is required.
What Membership tier do I need to be on to get the benefit?
Any Membership tier is eligible. benefit availability is determined based on account eligibility requirements and program criteria. If the benefit is not there, and you are interested in getting it, reach out to Xfinity to check eligibility.
My speed hasn’t taken effect yet.
Check your Xfinity membership portal to make sure you have redeemed the benefit. If it shows as redeemed, manually reset your gateway in the Xfinity app or by unplugging the power for 30 seconds and plugging it back in. If it is still not working, reach out to Xfinity for help.
What if my wireless gateway does not restart?
Verify redemption in your Membership section in the Xfinity app. If you have redeemed the Membership benefit and are still not receiving the increased speed after one hour, reboot the gateway manually. If still not working reach out to Xfinity for help.
Why did my Internet briefly disconnect?
A brief interruption is expected because the wireless gateway restarts to apply the temporary speed and may restart again overnight when the 15-day period ends.
Why am I not seeing my increased speed in a speed test?
Your increased speeds should be reflected when running a Xfinity speed test. Actual speeds experienced over WiFi or on individual devices may be lower due to factors such as device capabilities, WiFi signal strength, and network conditions.
When do my 15 days start?
When the higher speed is activated after you redeem the Membership benefit.
Will I be charged after the 15-day speed increase?
There is no charge for the 15-day benefit. The account automatically returns to the subscribed speed unless the member separately chooses an upgrade.
Will I automatically be put on an increased speed paid plan?
No. A paid speed upgrade requires a separate member choice and order.
Can I claim it more than once?
The benefit is intended for one redemption per eligible account.
Can I choose an activation date?
The benefit begins after the member claims it and activation is complete. The current journey has no separate scheduling option.
Do I need to buy GTA VI?
No game purchase is required to accept the Membership benefit for the speed increase.
Can I buy GTA 6 from Xfinity?
No. Xfinity does not sell the game.
How does this impact my data usage?
Internet tiers with Unlimited Data are not impacted. For members on applicable Usage Based Billing plans, any data overage charges incurred during the 15-day speed increase will be waived.
Can I keep the faster speed?
The complimentary benefit ends 15 days after the speed increase takes effect. Reach out to Xfinity if you would like to upgrade your service to a faster speed.
The tile disappeared. Did it work?
The redeemable tile may disappear after a successful claim. Look for the Membership benefit in your redeemed benefits on customer.xfinity.com/membership.
Additional information
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