Did you get error code S0A00?
Next steps
If you have the S0A00 error message it means your TV Box has not yet been activated or has somehow lost its activation. If the error does not go away within approximately one hour, determine if the error message is on all your TVs, or just one, and then contact us so a representative can assist you.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.