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Contacting the Original Equipment Manufacturer (OEM) for your device

We’re not just here when you need help with your Xfinity products and services. We’re also happy to help you with the devices that connect you to your services, like your TV or smartphone.

But the best tech support comes from the experts at the device's OEM (Sony, Apple, etc.), so we’ve compiled all the info you need to get in contact with the pros for your specific devices.

The information on this list is subject to change; the best place to get contact information for the manufacturer is in your device’s user guide. However, this directory is a good starting point if the guide is unavailable.

Notes:

  • Some Motorola devices are supported by Motorola or other companies.
  • If your device comes from:
    • Motorola Surfboard with a model number beginning with SB and SBG, please see the contact info for Arris.
    • Motorola with a model number beginning with MB, MG, MT, or MV (such as MB7420 or MT7711), please see the contact info for Motorola.
    • Zoom with a four-digit model number starting with 5, please see the contact info for Zoom.

Manufacturer directory A–H

Manufacturer Phone number Website
ACER 1-866-695-2237 us.acer.com/ac/en/US/content/service-contact
Aiwa (Sony-owned) 1-888-476-6972 esupport.sony.com
Amazon 1-888-280-4331 amazon.com/gp/help/customer/contact-us
Apple

iPhone support: 1-800-694-7466

Other inquiries: 1-800-275-2273

apple.com/support/
Arris 1-877-466-8646 arris.com/support/
Asus 1-888-678-3688 asus.com/us/support
AT&T

Landline phone: 1-800-222-3111

1-800-331-0500

att.com/esupport
AVG 1-866-833-5727 support.avg.com/
Belkin 1-800-223-5546 belkin.com/us/support
Bose 1-800-380-4831 support.bose.com/s/bose/product-support-home?language=en_US
Brother

Printer or fax: 1-877-276-8437

Scanner: 1-800-276-7746

brother-usa.com/support/
Canon 1-800-652-2666 canon.com/support
Captel

Main number: 1-888-269-7477

Spanish line: 1-866-670-9134

captel.com/support/customer-service
Cisco 1-800-553-2447 cisco.com/en/US/support/
CommScope 1-888-944-4357 commscope.com/contact-us/contact-arris/
Dell 1-800-999-3355 dell.com/support
Denon (201) 762-6665 denon.custhelp.com/
D-Link 1-877-453-5465 support.dlink.com/
Dynex 1-800-305-2204 dynexproducts.com/support.html
Ecobee 1-877-932-6233 ecobee.com/contact/
Element 1-888-842-3577 elementelectronics.com/support/
emachines 1-866-695-2237 emachines.com/ec/en/US/content/support.html
Emerson 1-866-309-8819 emersonaudiovideo.com/support/
Epson (562) 276-4382 epson.com/cgi-bin/Store/support/SupportIndex.jsp
eero 1-877-659-2347 support.eero.com/hc/en-us
ETEC 1-800-936-1168 Not appliable (n/a)
Firefox n/a mozilla.org
Fortinet (408) 542-7780 fortinet.com/support/contact
General Electric (GE) 1-800-432-2737 geappliances.com/service_and_support/contact/
Google Nest support: 1-844-229-2208 support.google.com/
Hawking Technology 1-888-202-3344 hawkingtech.com/support.html
Hewlett Packard (HP) 1-800-752-0900 support.hp.com/
Hisense 1-888-935-8880 hisense-usa.com/our-company
Hitachi 1-800-448-2244 hitachi.us/contact_support/personal/electronics/
Hitron n/a hitrontech.com/
Hulu 1-888-265-6650 help.hulu.com

Manufacturer directory I–R

Manufacturer Phone number Website
Insignia 1-877-467-4289 insigniaproducts.com/support.html
JVC 1-800-252-5722 jvc.com
Kaspersky 1-866-328-5700 usa.kaspersky.com/support
Kindle 1-888-280-4364 amazon.com/kindlesupport
Kyocera

Cellular: 1-800-349-4478

Printer/fax: 1-800-255-6482

kyoceradocumentsolutions.us/en/about-us/contact-us.html
Lenovo 1-855-253-6686 support.lenovo.com/us/en/
Lexmark 1-800-648-3862 support.lexmark.com
LG 1-800-243-0000 lg.com/us/support
LG Voice (for mobile devices) 1-800-793-8896 lg.com/us/support
Linksys 1-800 326-7114 linksys.com/us/support
Logitech 1-800-231-7717 support.logitech.com
Luxul 1-801-822-5450, option 3 luxul.com/support.aspx
Magnavox 1-800-605-8610 magnavox.com/en/content/7-support
McAfee 1-866-622-3911 service.mcafee.com/
Microsoft 1-800-642-7676 support.microsoft.com/
Mitsubishi 1-800-332-2119 me-vis.com/contact-us/
Motorola n/a en-us.support.motorola.com/app/home
Netgear 1-888-638-4327 support.netgear.com/
Nintendo 1-800-255-3700 nintendo.com/consumer/index.jsp
Norton 1-800-927-3991 support.norton.com
Onkyo 1-800-229-1687 onkyousa.com/Support/
Onn 1-844-334-2355

onntvsupport.com

Panasonic 1-800-211-7262 panasonic.com/support
Philips

1-833-978-3323

usa.philips.com/c-w/support-home.html
Pioneer 1-800-421-1404 pioneerelectronics.com/PUSA/Support
Playstation (Sony) 1-800-345-7669 playstation.com/en-us/support/
Plume (xFi Pods) 1-844-697-5863 plumewifi.com/support
Polaroid 1-800-POLAROID (765-2764) polaroid.com/support/
RCA 1-800-968-9853 rca.com/support/
Ring 1-800-656-1918 support.ring.com
Roku (816) 272-8106 support.roku.com/index
Ruckus (650) 265-0903 support.ruckuswireless.com/

Manufacturer directory S–Z

Manufacturer Phone number Website
Samsung 1-800-726-7864 samsung.com/us/support
Sansui (618) 392-3650 sansuiproducts.com/support/support.html
Sanyo 1-800-877-5032 shop.panasonic.com/support
Sceptre 1-800-788-2878 sceptre.com/contactus.html
Seiki 1-888-777-5956 seiki.com/
Sennheiser 1-877-736-6434 x1 en-us.sennheiser.com/service-support
Sharp 1-800-237-4277 sharpusa.com/CustomerSupport/ContactUs.aspx
Skyworth 1-888-606-3212 skyworthusa.com/pages/contact-us
SMC 1-800-762-4968 n/a
Sony

Vaio computers: 1-888-476-6972

Tablets: 1-855-476-6982

Consumer electronics: 1-888-222-7669


esupport.sony.com/US
Sylvania 1-866-321-3927 sylvania.com
Symantec 1-800-342-0652 support.symantec.com/
TCL 1-877-300-8837 support.tclusa.com
Tenda 1-800-570-5892 tendacn.com/service/team.html
Thunderbird n/a thunderbird.net/en-US/contact/
TiVo 1-877-367-8486 tivo.com/contact-us
Toshiba 1-877-689-4899, option 2 support.toshiba.com
TP-Link 1-866-225-8139 tp-link.us/
TRENDnet 1-866-845-3673 trendnet.com/support/
Uniden 1-800-297-1023 uniden.com/pages/support-1
ViewSonic 1-800-688-6688 viewsonic.com/us/customer-service
Vizio 1-855-833-3221 support.vizio.com/
V-Tech 1-800-595-9511 vtechphones.com/support/general/contact-us
Westinghouse TV/monitors: 1-800-701-0680 westinghouseelectronics.com/support/
Xbox (Microsoft) 1-800-4MY-XBOX (469-9269) support.xbox.com/
Xerox 1-800-821-2797 xerox.com
Yamaha (714) 522-9105 usa.yamaha.com/support/
Zenith 1-877-993-6484 zenith.com
Zoom

ADSL/DSL products: 617-753-0961

Dial-up modems, Bluetooth, and ZDTV products or Zoom Cable Modems and Gateways with a four-digit model number that starts with a five: (617) 753-0962

VoIP/Skype products: (617) 753-0968

Cable modem products: (617) 753-0963

Mobile broadband and Wireless LAN products: (617) 753-0965

General Support: support.zoom.us/hc/en-us
ZTE USA 1-800-617-5065 zteusa.com/pages/support

Additional information

Visit our Online Support Center to find common solutions.

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