If your CableCARD is active and working, it should continue to operate after November 30, 2026. If it stops working after that date, Xfinity will not be able to activate or troubleshoot it.
What you need to know
Beginning November 30, 2026, Xfinity will no longer support CableCARD devices. This means:
- New CableCARD activations will no longer be available.
- Technical support and troubleshooting for CableCARD devices will no longer be available.
- Replacement CableCARD devices will not be provided.
What to do if your CableCARD stops working
If your CableCARD stops working after November 30, 2026, you will need to switch to a supported viewing option to continue watching your Xfinity TV service. You can use any of these supported options:
- Xfinity TV Box
- Xumo Stream Box from Xfinity
- Xfinity Stream app on a compatible device
Available programming and features may vary by viewing option and device.
FAQs
Will my CableCARD stop working on November 30, 2026?
If your CableCARD is currently working, it should continue to function. However, Xfinity will no longer provide activation, troubleshooting or technical support for CableCARD devices.
Can I activate a CableCARD after November 30, 2026?
No. CableCARD activations will no longer be supported beginning November 30, 2026.
Can I get a replacement CableCARD?
No. Replacement CableCARD devices will not be available after support ends.
What should I do if my CableCARD stops working?
Use a supported viewing option, such as an Xfinity TV Box, Xumo Stream Box from Xfinity or the Xfinity Stream app on a compatible device.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
