Internet Essentials from Xfinity brings affordable, high-speed internet to your home so you can have greater access to homework, job opportunities, healthcare and benefits, education resources, and more. When you’re connected, you’re ready for anything.
Signing up is easy and fast from your mobile device at apply.internetessentials.com.
You may qualify if you are eligible for public assistance programs like the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI, and others.
Note for New York residents: New York residents may qualify through additional eligibility options (eligibility or enrollment in senior citizen or disability rent increase exemptions or a recipient of an affordability benefit from a utility). See New York Affordable Broadband Act and Internet Essentials from Xfinity for more information.
To learn more about navigating the internet or for tips on using online devices, check out the Internet Essentials Learning Center.
What you'll get
Internet Essentials includes:
- Internet Essentials: 75/10 Mbps internet service for just $14.95 a month.
- Internet Essentials Plus: 100/20 Mbps internet service for just $29.95 a month.
- No activation fees and no equipment rental fees.
- Option to purchase a laptop computer for just $149.99 plus tax.
- Access to free internet training online, in print and in person.
- A wireless gateway, delivering in-home WiFi at no additional cost.
- Access to Xfinity WiFi Hotspots.
How to apply
It's easy to get affordable high-speed internet at home with Internet Essentials from Xfinity. Just follow four simple steps:
Step 1: Qualify.
You may qualify if you:
- Live in an area where Xfinity Internet service is available.
- Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others.
- New York residents may qualify through additional eligibility options (eligibility or enrollment in senior citizen or disability rent increase exemptions or a recipient of an affordability benefit from a utility). See New York Affordable Broadband Act and Internet Essentials from Xfinity for more information.
- Have not had Xfinity Internet within the last 90 days.
- Have no outstanding debt to Comcast that is less than one year old.
Step 2: Submit your application online.
Signing up is easy and fast from your mobile device.
- Go to internetessentials.com or es.internetessentials.com, or call 1-855-8-INTERNET (1-855-846-8376).
- Complete the application online.
- A Spanish language option is available to select at the top of the application.
- For languages other than English or Spanish, most web browsers settings offer translation options:
- Google Chrome: Right-click on the Internet Essentials application and select Translate to and choose your language (desktop only).
- You can also select the three-dot menu icon > Translate (desktop and mobile).
- Microsoft Edge: Right-click on the Internet Essentials application and select Translate to and choose your language (desktop only).
- You can also select the three-line menu icon > Translate (mobile only).
- Safari: Tap the menu icon in the address bar > Translate to and select language (desktop and mobile).
- If the translation option is not available, you may need to update Safari extensions.
- Note: Other browsers may also offer translation features.
- Or, call Xfinity at 1-844-389-4681 for more translation support options.
- You can speak with a bilingual (Spanish) agent or request an application in Spanish be mailed to you.
- Agents can connect you with an interpreter if assistance is needed in any other language.
- Google Chrome: Right-click on the Internet Essentials application and select Translate to and choose your language (desktop only).
- Choose Internet Essentials or Internet Essentials Plus.
- If you have a Sponsorship or Promo code, enter it in the field provided and leave the Internet Essentials Plus selection set to No. Any upgrades to Internet Essentials Plus that are covered by a sponsor will be done after checkout.
- Provide the personal information necessary during the application process to complete the basic eligibility checks.
- If further verification is required for your eligibility, an application will be mailed or emailed to you.
- You should get the application within three to five business days by mail or one day by email.
- If during the application process there’s a problem with your Social Security number (SSN), you may get a text message (if you’ve consented to receive text messages) to verify your identity.
- Or we may ask you to upload a selfie displaying a valid ID online to complete the approval process.
- If you’re completing the application online and need to submit eligibility documentation, you can take a picture of it with your phone and upload within the application to submit for review.*
- You can save your application online at any time and come back when you’re ready to finish it.
- You can retrieve a saved application by entering your last name and phone number.
- If further verification is required for your eligibility, an application will be mailed or emailed to you.
*Note: If you need to upload documents for your existing application, go to apply.internetessentials.com/UploadOnReturn.
If you need assistance with uploading your documents, call 1-855-846-8376.
Step 3: Get approved.
We'll review your completed application and let you know through text message, email, or regular mail if you are approved. If we need documentation, the fastest way to submit is to take a picture with your phone and upload it directly in the application.
Once approved, you can schedule an installation, have a Getting Started kit shipped or go to an Xfinity Retail Store to pick up a Getting Started kit. You’ll get a welcome letter with program details and program terms and conditions.
Step 4: Get online.
If approved, you could have a home internet connection in five to seven business days. Use the step-by-step guide included with your internet equipment to set up your service.
Apply for a low-cost laptop computer and FAQs
Anyone who has been approved for Internet Essentials is eligible to purchase a discounted laptop computer.
If you’d like to buy a laptop computer or need more information about the laptops being offered, visit internetessentials.com/low-cost-computer.
Once approved, if you would like to purchase a discounted laptop computer, you can place your order online.
For a list of FAQs about Internet Essentials and the discounted laptop computer, visit Internet Essentials: Get help.
The Internet Essentials Welcome Kit will also contain instructions on ordering a laptop computer.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.