You can manage your discovery+ subscription (if it’s billed by Xfinity) from your Xfinity TV Box Apps & Subscriptions page which includes checking your discovery+ plan status and canceling your subscription.
FAQs
Sign up for discovery+
Can I sign up for discovery+ through Xfinity?
No, you must sign up directly through discovery+ and can do so at discoveryplus.com.
Cancel discovery+
How do I cancel my discovery+ subscription that is billed by Xfinity?
If your discovery+ subscription appears on your Xfinity bill, you can cancel through your Xfinity TV box or through a representative by contacting Xfinity at 1-800-XFINITY. If canceling through your Xfinity TV box, please follow the steps below:
- Go to Settings on your Xfinity X1 TV Box or Xfinity Flex streaming TV Box.
- Go to the Apps & Subscriptions menu.
- You can also find this menu by saying “manage discovery+” into your Xfinity Voice Remote.
- Select Unsubscribe.
- You'll see a second page, where you'll select Unsubscribe to continue.
- If you continue, you'll still have access to your subscription through the date displayed.
How do I cancel my discovery+ subscription that is billed by Discovery?
To cancel your discovery+ subscription that is billed by Discovery, please follow the steps below:
- Go to discoveryplus.com and log in.
- Choose your profile (upper right) and select Account.
- In the Subscription section, select Cancel.
- Follow any remaining onscreen prompts.
Viewing and changing your discovery+ subscription
How do I view the status of my discovery+ subscription?
If your discovery+ subscription appears on your Xfinity bill, you can find details on your X1, Flex, or Xumo Stream Box through the Apps & Subscriptions menu. If your discovery+ subscription isn’t billed by Xfinity, please visit discoveryplus.com/account.
How do I upgrade or downgrade my discovery+ subscription?
If your discovery+ subscription appears on your Xfinity bill, and you want to upgrade or downgrade your subscription, you can manage your subscription through the Apps & Subscriptions menu on your X1, Flex, or Xumo Stream Box. Wait for your access to end, which usually takes 2–30 days, depending on your bill cycle.
If your discovery+ subscription isn’t billed by Xfinity, please visit discoveryplus.com/account.
What will happen to my discovery+ account if I cancel my Xfinity service or change my Xfinity package?
- If you downgrade or change your Xfinity service by removing Xfinity X1 or Xfinity Flex, you’ll no longer be able to access discovery+ through your X1 TV Box or Xfinity Flex streaming TV Box.
- You’ll only be able to watch discovery+ through your computer, mobile device, or another Internet-connected device.
- Notes:
- Xfinity customers with a discovery+ subscription billed by Xfinity and who no longer have access to an X1 TV Box or Xfinity Flex streaming TV Box can cancel their discovery+ subscription billed by Xfinity by contacting us.
- However, we can’t upgrade or downgrade your discovery+ subscription.
- If you wish to do so, cancel your discovery+ subscription and once access to your discovery+ subscription is over, sign up for the other discovery+ subscription tier from discoveryplus.com.
- Xfinity customers with a discovery+ subscription billed by Xfinity and who no longer have access to an X1 TV Box or Xfinity Flex streaming TV Box can cancel their discovery+ subscription billed by Xfinity by contacting us.
- If you disconnect Xfinity Internet, you’ll need internet access through another internet service provider or wireless internet service provider to access discovery+ through an internet-connected device.
- If you remain subscribed to at least one Xfinity service and continue to receive a billing statement from us, you’ll continue to be billed for discovery+ on your Comcast bill.
- If you disconnect all your Xfinity services and don’t update your payment method with discovery+, you’ll eventually lose access to discovery+.
- You should change your method of payment with discovery+ in order to keep discovery+, which you can do at any time at discoveryplus.com.
I signed up for discovery+ through Flex or X1, but I forgot my username or password. How do I find my username or reset my password?
Please see Forgot your password on the discovery+ Help Center for more information on resetting your password and recovering your email address.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.