Directory assistance and operator services exemption — Xfinity Voice

Xfinity Voice members with a qualifying disability may receive an exemption from:

• Directory assistance (411) charges
• Operator services for (operator assisted) call charges

Note: This exemption does not apply to Xfinity Mobile. Xfinity Mobile does not offer directory assistance or operator services.

Exemption requirements

The member must meet all the following requirements:

• The member has Xfinity Voice.
• The member or someone who lives in the home cannot use a telephone directory because of:
  • Blindness
  • Low vision
  • Visual disability
  • Mobility/physical disability
• One of the following must certify the disability in writing:
  • A licensed physician
  • A licensed optometrist
  • An approved private, federal or state agency

Massachusetts only: Members over the age of 65 also qualify.

Benefits

Xfinity waives eligible directory assistance charges for qualifying customers.

The exemption covers local, intrastate, and interstate directory assistance calls within:

• The United States
• The District of Columbia
• Puerto Rico
• U.S. Virgin Islands
• Commonwealth of the Northern Mariana Islands
• Guam

Xfinity also waives eligible Directory Assistance Call Completion (DACC) charges within:

• The United States
• The District of Columbia
• Puerto Rico
• U.S. Virgin Islands

Xfinity does not waive charges that are not part of the member’s regular calling plan.

How to apply

To apply:

1. Go to xfinity.com/osda.
2. Complete the form.
3. Select Submit.
4. Email the certification letter or documentation to OSDA@comcast.com. If needed, the member can ask a doctor’s office to email it for you.

The member can also mail or fax the documents to:

• Comcast Cable
  ATTN: OSDA
  1701 JFK Blvd.
  Philadelphia, PA 19103
• Fax it to the Accessibility Support Center for Customers with Disabilities to 1-866-599-4268.

If you have questions, email OSDA@comcast.com.

The exemption starts after Xfinity receives and verifies the form. It can take up to 10 business days to review.

Xfinity reserves the right to:

• Require periodic recertification of a customer’s disability (blind, low vision, visual, or mobility/physical disability).
• Modify, amend, or terminate the Xfinity Voice Directory Assistance program based on future regulations and/or guidance on this issue from the Federal Communications Commission or other governmental and quasi-governmental agencies.

Additional information

Visit our Online Support Center to find common solutions.

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