Get help with your Xfinity Home — Automation devices

Learn about the home automation devices in your Xfinity Home - Automation system and where you can get the help you need to make your system work for you.

Cameras

Want to keep an eye on things while you're away? Equipped with night vision, the weather-resistant cameras allow you to keep an eye on your home around the clock and in all conditions.

24/7 Video Recording lets you use the Xfinity app or Xfinity Home app to view live video, create custom video clips and review video clips automatically bookmarked when your camera detects motion.

Live Video Monitoring is standard with all Xfinity Home Cameras. It lets you view live video and take pictures and video clips with a compatible camera. You can access your saved pictures and videos from the Xfinity app, the Xfinity Home app, and the Xfinity Home app for Xfinity X1.

• Learn about video services.
• Troubleshoot your camera.
• Get tips on mounting a camera outside.

Thermostats

With an Xfinity Home Thermostat, you can automatically control the temperature of your home, so it's always just right.

• Manage your thermostat from the Xfinity Home app.
• Troubleshoot your Centralite thermostat.
• Replace thermostat batteries.

Lighting/appliance controllers and outlet controllers

Lighting/appliance controllers and outlet controllers allow you to monitor and control connected lights and small appliances while you're away from home.
Left your coffee pot on? No worries! Use the Xfinity Home app to turn it off from a tablet or smartphone.

• Troubleshoot your controller.

Light switches

Xfinity Home Light Switches let you control lights in your home from the Xfinity Home app.

• Troubleshoot your light switch.

Door locks

Kwikset SmartCode Door Locks allow you to lock and unlock your doors while you're away from home. Need to let loved ones, workers or the dog walker into your home while you're away? Use the Xfinity Home app to unlock and relock your door from an internet-connected tablet or smartphone. You can also control your locks from the Xfinity Home app for X1.

• Troubleshoot your lock.
• Replace lock batteries:
  • Kwikset 910
  • Kwikset 912
  • Kwikset 914
  • Kwikset 916

Door/window sensors

Door/window sensors monitor when your doors and windows are opened and closed. Manage your sensors in the Xfinity Home app.

• Troubleshoot your door/window sensor.
• Replace door/window sensor batteries.

Motion sensors

With motion sensors, you can get alerts when there's unexpected movement in your home, such as motion in your living room when the house should be empty. Manage your sensors in the Xfinity Home app.

• Troubleshoot your motion sensors.
• Replace motion sensor batteries.

Water detectors

Help prevent costly water damage if there's a flood or leak in your home with water detectors. Get water detection alerts and monitor your detectors in the Xfinity Home app.

• Troubleshoot your water detector.
• Replace water detector batteries.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.