Xfinity deposit returns

If you paid a deposit to sign up for services, it may be credited to your Xfinity account after 12 months. Payments must be on time for six months without being interrupted for non-payment to get your deposit returned.

FAQs

What happens if I cancel before my deposit is returned?
Your deposit applies to any balance left on your account. If the balance is a credit, a refund is sent in four to six weeks. Learn about what to expect with a refund from Xfinity.

Why didn’t I get my deposit back after canceling?
The deposit cannot be returned until all rented equipment is returned. Learn how to return Xfinity equipment. A refund is sent in four to six weeks if there is a credit balance after canceling services and returning the equipment.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.