FAQs
What happens if I cancel before my deposit is returned?
Your deposit applies to any balance left on your account. If the balance is a credit, a refund is sent in four to six weeks. Learn about what to expect with a refund from Xfinity.
Why didn’t I get my deposit back after canceling?
The deposit cannot be returned until all rented equipment is returned. Learn how to return Xfinity equipment. A refund is sent in four to six weeks if there is a credit balance after canceling services and returning the equipment.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
