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Add or edit contacts in the Xfinity Address Book

The Xfinity Address Book lets you store details for your contacts. The steps here guide you on how to add, edit or delete those contacts.

Add an email address

  1. Click the Address Book tab in the top row.
  2. Go to the My address books drop-down arrow in the left-hand column.
  3. Click the Address Book folder.
  4. Click New contact.
    Screenshot of Xfinity Address Book menu with the New contact drop-down open. Options to select are New contact or New group.
  5. Fill in the New contact fields.
    Screenshot of new contact screen. There is an option to add a new contact photo and contact information. There is a blue save button on the bottom left, next to a white discard button.
  6. You can also Upload or Take a photo to set a contact image if you want to.
    • Click a Rotate button or move the slider bar to position the picture.
    • Click Apply to add the photo.
      Screenshot of change contact photo. There are two buttons at the top, one to upload a photo and one to take a photo. At the bottom there are options to rotate left, rotate right, remove photo, apply or cancel changes.
  7. Click Save.

Edit or delete a contact

  1. In the Address Book tab, click on the contact you want to make changes to. This highlights them and turns on the Edit and Delete options at the top.
    Screenshot of address book with edit or delete options in the top menu.

  2. Make your needed changes and click Save or Delete to finalize them.


    Notes:
    • You can only edit or delete one contact at a time.
    • A removed contact may still show when clicking the To button to compose a message for up to 24 hours.

Recover a deleted contact

  1. In the Address Book tab, right-click on the Address Book or Collected addresses folder or click the More Actions icon (three lines). Click Recover Deleted Contacts.
    Screenshot of address books menu item with drop-down menu of these options: Import, Export, Recover Deleted Contacts.
  2. Choose the contacts to restore, then click Recover Selected Contacts.
    Screenshot of the recover deleted contacts screen. There is a list of contacts with the option to Select all at the top. There is a blue button at the bottom right that reads Recover Selected Contacts, next to a white Cancel button.
  3. This automatically moves the contacts to the address folder they were deleted from.

Notes:

  • You have 30 days to recover deleted contacts before they are permanently removed.
    • The maximum number of deleted contacts you can store is 500.
    • Any deleted contacts over 500 are deleted every 24 hours.

FAQs

Why are my emails still going to the spam folder even after adding the sender to my address book?
If the From address field is not right, the system may not properly pull the sender address. Make sure the email address is an exact match. This includes spacing and quotation marks, etc. You may also need to check Settings in your third-party clients (e.g., Outlook, Google, Apple Mail, Thunderbird, etc.).

Additional information

Visit our Online Support Center to find common solutions.

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Need additional support? Ask Xfinity Assistant.
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