Crossings TV channel moved to HD IP-only

As of March 12, 2024, you’ll need a subscription that includes HD service and a compatible Xfinity X1 TV Box, as well as the Popular TV package or the Entertainment Genre Pack to view Crossings TV on channel 3131. An IP capable device and HD programming (not included, additional charges may apply) will be required to view Crossings TV.

The network will no longer be available to:

X1 customers with a Pace XG1v1 or X1 RNG 150 TV Box, any legacy device, or a TV adapter
- (These model boxes aren’t compatible.)
X1 customers without high definition (HD) service
Non-X1 customers

If you don't have compatible equipment and attempt to view Crossings TV following the change, you’ll see an error message. You’ll need to change your equipment to view the channel.

Screenshot of TV slate that reads, Unfortunately this TV Box isn't compatible. We'd like to update your equipment at no additional cost to you. Select Continue and we'll walk you through the process. Below the messgae are buttons to Continue on the left and No Thanks on the right.

If you’re impacted by the Crossings TV change, bill messages were sent in October 2023:

"TV Update: Effective December 12, 2023, Crossings TV will no longer be available in 3-digit channel placement. On the same day, Crossings TV will be launched in HD IP on channel 3131. An IP capable device and HD programming (not included, additional charges may apply) are required to view Crossings TV."

Note: The bill messages reflect the initial date that the channel move was planned. That date has now shifted to March.

FAQs

Is Crossings TV moving Xfinity TV packages?
No, it’s remaining in the same package. It will continue to be available in the Popular TV package and the Entertainment Genre Pack.

Why can’t I view Crossings TV? This channel is part of my TV package.
Crossings TV will only be available in HD and can only be viewed on select TV Boxes. If you have an eligible X1 TV box with SD service, you'll have to add HD service.

I live in [location]. Will this impact me?
This change will impact most locations. Only customers in the Chico, Fresno, and Sacramento areas of California will not be impacted.

I’m not eligible for X1 in my area. How can I view this channel?
You can still view these channels through the Xfinity Stream app or website.

Is the channel number changing?
No. We're dropping three-digit channel numbers for Crossings TV and changing it to HD IP-only, but it will retain channel number 3131.