How to correct personal information

If you’ve submitted a correction request for the personal information we maintain about you, you can:

• Check the status of your request.
• Download your request when it’s ready.
• Read our Privacy Policy to learn more about how we process these requests.

Submit a correction request

1. Sign in to the Privacy Center.
2. Select the state where you reside.
3. Select the Comcast group that may have your personal information.
4. Select Correction request.
   
   
   
5. If you can sign in, select Yes and then do so with your Xfinity ID and password.
   • Otherwise, select No.
     
     
     
6. Enter the information you’d like to correct and click Request correction.
   • You'll receive status updates through email.
   • Note: If you’ve signed in, you'll see account information (i.e., your email address and phone number).
     

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.