Connect Gaming Consoles, Smart TVs, Wireless Devices to Your Home WiFi Network

We're here to help you connect your wireless devices, such as gaming consoles, smart TVs and wireless printers, to your in-home WiFi network.

Getting Ready to Connect

1. Find Your WiFi Name and Password
If you don't know your WiFi name or password, here's how to look them up:

Say “Show me my WiFi” into your Voice Remote to show your WiFi name and password on your X1 TV Box.
Go to the Overview tab of the Xfinity xFi site, mobile app (free from the App Store or Google Play) or the xFi app on your X1 TV Box.
Open My Account or the Xfinity My Account app (free from the App Store or Google Play).

For more info, check out how to find or change your WiFi password.

2. Check Your Drivers and Software
Before you connect your wireless devices, make sure you have the latest software installed on them. You can find instructions on how to do this in your equipment's user guide.

3. Check Your Wireless Gateway Settings
For WiFi to work with your wireless equipment, you might need to change some settings on your gateway, such as the security (WPA/WPA2), firewall and parental controls. To find out more, go to Firewall Setup for Wireless Gateways.

4. Keep your WiFi Bands merged
Some smart devices that are only compatible with the 2.4 Ghz band have issues connecting to a WiFi network with dual merged bands. To connect those devices without creating a separate WiFi name and password for each WiFi band, follow these instructions:

From a computer or device connected to your Gateway, open an Internet browser and log into the Admin Tool at http://10.0.0.1.
Select Connection, then Wi-Fi.
Select EDIT at the end of the row for the 5 GHz Frequency Band.
Select Disable and then SAVE SETTINGS.
Complete set up of the WiFi device using the device’s app.
Go back into the Admin Tool and re-enable the 5 GHz band. It’s important that you re-enable the 5 GHz band to keep your WiFi network functioning optimally. In addition, if you have xFi Pods, the pods will remain offline until both bands are enabled.

For additional information on connecting third-party devices, please see Issues with Connecting Third-Party Devices to Your WiFi Network.

5. You're Ready to Connect!
Here's how to connect your:

Gaming Console
Smart TV
Wireless Printer

Connecting Your Gaming Console

After you've followed the steps above, you're ready to connect.

Each game system has its own connection setup. Follow the steps in your game system's user guide, or go to the company's website for support. You'll also find more information on their security settings and troubleshooting there, if you need it:

Microsoft: support.xbox.com/en-US
Nintendo: nintendo.com/consumer/index.jsp
Sony: support.us.playstation.com/

Connecting Your Smart TV

Go to your TV's network settings menu.
Choose WiFi or Wireless, and wait for the device to find available networks (your TV may call these "access points").
Select your WiFi network name from the list of networks (your TV may call the network name an "SSID").
- If you don't see your network, you may need to search or type in the name.
When asked, enter your WiFi password on the remote control or on-screen keyboard (your TV may call your password a "Network Key").

Note: Exact setup steps vary from TV to TV. If you need more help, see your TV's user manual.

Additional Tips for Connecting Your Smart TV
Your TV should have good reception for most music or video streaming with a wireless connection. If you can't connect your smart TV wirelessly, or if you want to stream something that requires a lot of data or is high-bandwidth (like 4K) then it's best to connect your Gateway with an Ethernet cable.

You may also need help opening or unblocking ports on your Gateway to connect your smart TV. See Port Forwarding on the Xfinity Wireless Gateway and Port Triggering on the Xfinity Wireless Gateway for more information.

Remember to check your TV's user guide for any special troubleshooting steps or security settings.

Connecting Your Wireless Printer

Connecting a wireless printer to WiFi lets you print from any computer, phone, or tablet that's on your home network.

Go to the printer's control panel.
Choose the Setup option. It usually has a picture of a wrench.
Select the Network menu.
Select your WiFi network name (your printer may call this an "SSID").
- Printers often have a Wireless Setup Wizard that walks you through setting up the WiFi connection.
  - If you don't see your wireless network, scroll to the bottom of the list and type your network name and password.
  - If it doesn't connect, try printing a wireless network test report.

Note: Check your printer's user guide for any special troubleshooting steps, security settings and detailed instructions.

You also may need help opening or unblocking ports on your Gateway to connect your wireless printer to your home network. See Port Forwarding on the Xfinity Wireless Gateway and Port Triggering on the Xfinity Wireless Gateway for more information.

Staying Connected

Need help getting others in your household connected to WiFi? See helping your guests get online.

For more tips on connecting and staying connected, go to troubleshooting your Xfinity Internet or WiFi connection.

Visit xfinity.com/internethelp for troubleshooting and handling your WiFi.