Some concerns regarding your Xfinity Voice installation.
What you should know
If you're going to use the Xfinity Voice service with an inside phone wire, you'll need to have the inside wire disconnected from your current service. The Xfinity Voice modem (eMTA) could be damaged if it's installed before the old service is disconnected.
We recommend you have one of our technicians do the Xfinity Voice installation. If you install it yourself, we can't guarantee the service is set up properly.
If we can't access the inside phone wire, you may have to get a cordless phone to use the Xfinity Voice service.
Be sure to review the Xfinity Voice user guide and instructions that came with your eMTA and the Xfinity Voice Residential subscriber agreement for more information.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
