Check for a Service Outage

If one or more of your Xfinity services isn’t working, you can check to see if a service outage has been reported in your area a few different ways:
Note: Sometimes you may get a text message from us to let you know that we’re already aware of the outage in your area, and we’re working to fix it. Make sure you have a mobile number on your account so you don’t miss these notifications.

My Account

To check for an outage in My Account:
  1. Sign in to My Account.
  2. Click the Services tab at the top of the page.
  3. Click the Status Center link.
    Services section with the Status Center link at the top
     
  4. A custom banner message will tell you:
    • If you're in an outage.
    • The potential outage type.
    • The estimated time when the outage will be fixed (if available).
      Banner with green status, saying Everything looks good on our end
       
      • If there's an outage that only impacts one service, that service will show a red status. This means we're already aware of the outage and working to fix it, so there's no need to contact us.
      • If all of your services show a green status, there are no reported outages in your area. If you're having issues with your services but there isn’t an outage, you can try troubleshooting them instead.
      • If troubleshooting doesn't work, you may want to report your issue(s) using the Xfinity Status Center so we can help determine what’s causing it and provide you with more information.
Heads Up: You can also check for outages using the Xfinity My Account app on your mobile phone. After you log in, a banner appears immediately if you're impacted by an outage. Simply tap it to get more details.

If you're a Comcast Business customer, go to our Service Status Center to check your status.

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Comcast Outage Map

You can also view the Comcast Outage Map in My Account:
  1. Sign in to My Account.
  2. Click the Services tab at the top of the page.
  3. Click the Status Center link.
    Services section with the Status Center link at the top
     
  4. Click the Outage Map button.
    Outage Map button
    ​
    • The map displays your service address' status and outages in the surrounding areas.
    • You can only view your service address. You cannot view any other customers’ statuses, and they cannot view yours.
      Outage Map with an area with the green, no outages status on the top
       
Navigating the Outage Map

To navigate the Comcast Outage Map:
  1. Click an icon on the map to view outage information for that location.
  2. You'll see a statistic card on the left-hand side of the map appear. The numbers in the card show which Xfinity services are impacted, the outage type, how many homes were affected and the estimated time the outage will be fixed (if applicable).
Comcast outage map with impacted services on the left.

Map Key:
No outages icon There are no service outages at your service address.
Service outage icon There is a service outage at your service address.
Outage in neighboring ZIP code icon Indicates outages in neighboring ZIP Codes.
Red border that highlights outage area on the map When choosing an icon, the ZIP Code displays a red border indicating that there are reported outages in that area. (But your service address may not be affected.)

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Outage Text Message Alerts

If you've registered your mobile phone number for Comcast Alerts, you can text OUT to 266278 (COMCST) to check for outages in your area. (Data and messaging rates may apply.) You also have the option to receive a text message update as soon as your Xfinity services are restored.
  1. Sign in to My Account.
  2. Click the Services tab at the top of the page.
  3. Click the Status Center link.
    Services section with the Status Center link on the top
     
  4. If you're experiencing an outage, a banner will be displayed on the top of the Status Center and Outage Map pages.
    Notification Banner for outages
     
  5. Click Text me when its resolved.
  6. Type in your cell phone number and select Get a Text.
    Text box to enter your phone number to get a text when the outage is over
     
  7. You'll get a confirmation message that lets you know you are signed up to receive a text message update when your services are restored.
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