Reset your Xfinity ID password

To keep your account safe, it's a good idea to reset or change your password regularly. Xfinity knows you have a lot of passwords, and it’s easy to forget which one goes with which account. Here are some easy steps to keep your account secure.

• If you have a verified email or mobile phone number, that’s your Xfinity ID.
  • Check here if you forgot your Xfinity ID.
  • If you forget your Xfinity password, you can reset it at xfinity.com/password.
• If you know your password and just want to update it, you can do so at xfinity.com.

Xfinity may ask you to reset or update your password sometimes if there are outside threats, new security rules, or if we think your Xfinity ID has been compromised elsewhere. For your protection, if there is suspicious activity on your account, you may be asked to reset your password.

Password tips

Your Xfinity ID password:

• Must be between eight and 128 characters long.
• Must include at least one number and a special character.
• Cannot contain your name or username.

Also, you shouldn’t use the same password for multiple accounts. It might be easier to remember, but reusing passwords decreases your safety across different accounts if your password is compromised.

Check out these tips for creating a stronger password.

Be aware

• If you are the Primary account holder and don't have a mobile number or non-Xfinity email address listed on your account, you can call or chat to add that information. You can then use it to reset your password.
• Each Manager, Member, or Viewer can update their password. If you cannot change your password because you don't have a mobile number or personal (non-Xfinity) email address on your account, you will need the primary account holder to do it for you.
  • Once you've reset your password, add a mobile number or email address to your profile to help with future password resets.
• If you keep having to request to change your password, even after you’ve entered new login information, clear the cache and cookies on your internet browser.

If you use a third-party email program for your Xfinity email, like Outlook, Apple Mail, Gmail, etc., you must go to those programs to update your Xfinity password.

Reset your Xfinity ID password

1. Go to xfinity.com/password.
2. Enter your Xfinity ID, a verified mobile phone number on your account, or a verified personal (non-Xfinity) email address. Then, click Continue.
   
   • If you are not sure what your username is, go to xfinity.com/username.
   • If you make a mistake when you enter your Xfinity ID, you won't see any password reset options.
3. Choose how you want to reset your password by text message or email.
4. Enter the password reset code sent through the delivery method. Then, click Continue.
   
   
   • If you request a reset but don’t receive a code, check that your personal (non-Xfinity) email address or mobile phone number was entered correctly.
     
     • You should also check your Junk or Spam folder if trying to reset by email.
   • If you enter your code from a text message and it doesn’t match, check that you entered the reset code rather than the phone number that texted you.
5. Create and confirm your new password. Click Continue.
   
6. You should get a confirmation when you're good to go.

Change your Xfinity ID password online

In addition to xfinity.com/password, you can sign in to xfinity.com to update your password.

1. Sign in to xfinity.com.
2. Choose the Account icon and select Account and Identity from the drop-down menu.
3. Choose Xfinity ID and security under Your Information.
4. Scroll to the Security section and choose Change password.
5. You will be asked to verify your identity. You can choose one of three ways: 
   • Tap a notification in the Xfinity app.
   • Enter a verification code from your email.
   • Enter a verification code from your text message.
6. Confirm you are the one trying to change your password by tapping the notification in the Xfinity app or entering the code.
7. Enter the new password and confirm it by entering it again. Then, click Save.
8. Your password is now updated. If you are signed in on any other devices, you need to use your new password if you log out.

Change your Xfinity ID password using the Xfinity app

1. Sign in to the Xfinity app on your mobile device.
2. Tap the Account section.
3. Tap the Account Settings option, then pick Xfinity ID and security.
4. Tap Change Password.
5. Enter your current and new password twice to confirm it's correct.
   • The password requirements are listed on the screen — an indicator tells you when you’ve met them.
6. Tap Save. A confirmation screen appears.

Instructions in another language

See the following:

• Chinese
• Korean
• Portuguese
• Russian
• Tagalog
• Vietnamese

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.