If you're activating certain new phone models with Xfinity Mobile, you'll see a prompt to Allow or Don’t Allow installation of the Xfinity Carrier Services app. Not every type of phone will launch the prompt.

Screenshot of the welcome screen for the Xfinity Carrier Services app installation. The user can choose their language. There are also links for emergency calls and accessibility.

Mobile screenshot. The Xfinity Carrier Services app main screen, showing the option to allow or don't allow the app to be activated.

The Xfinity Carrier Services app collects and anonymizes certain network diagnostic data to improve network services and the overall network experience. Xfinity Mobile wants to be fully transparent about what the app collects before you make a decision about enabling it.

FAQs

What is the Xfinity Carrier Services app, and what does it do?
The Xfinity Carrier Services app collects network diagnostic data to improve network services and the overall network experience.

All diagnostic data is securely pseudonymized (personally identifying information is removed and replaced with placeholder values), aggregated, and used in accordance with Xfinity’s Privacy policy and Mobile user agreement.

Why should I allow this app request?
The app is an analytics service that helps Xfinity Mobile identify and address network issues. By selecting Allow, you’ll provide data that helps Xfinity Mobile make its network experience more reliable. It’s entirely voluntary, and won't affect your mobile service in any way. All diagnostic data is securely pseudonymized, aggregated, and used in accordance with Xfinity’s privacy policy and mobile user agreement.

What permissions does the app request, and why does it need them?
The app needs access to your usage statistics, device activity and location. These permissions allow Xfinity Mobile to collect network analytics which help to improve network availability, service, and overall performance.

How does the application help improve the mobile experience?
By understanding network quality and usage across the network, Xfinity Mobile can better address network-related issues on its WiFi, cellular, and partner cellular networks.

Will my personal information be shared?
All data is aggregated and anonymized, and data is used in accordance with the Xfinity Mobile privacy policy. Your personal or account details are never shared through this app.

How do I opt out during setup?
To opt out during setup, select the Don’t Allow option at the bottom of the end user license agreement screen.

How do I opt out later?
You can opt out of location and usage analytics at any time after the initial setup through device settings. Disabling the allowed permissions will disable collection of location, device activity and usage analytics. Please see the instructions below.

To disable location analytics:

Navigate to Settings and tap Apps. Tap the icon with an arrow and three lines at the top of the apps list. In the window that appears, toggle on Show system apps and select OK.
Then, scroll through the apps list and select XCS or use the search bar and search for XCS.
On the App info page, select Permissions to open the app permissions page.
Select Location, and then Don't allow.
Select Physical activity, and then Don't allow.

To disable data usage tracking:

Navigate to Apps, then click on the three vertical dots in the upper right section of the screen, and then select Special Access.
In the Special Access menu, select Usage data access. Then, scroll to the Xfinity Carrier Services app and toggle the data usage permission off.