Xfinity Home app won't install on my device — Troubleshooting

What to do

1. Make sure you're using a supported device and operating system. (For more information, please see downloading and installing the Xfinity Home app.)
2. Check the storage space available on your device. You'll need 75 to 100 MB of free space to install the mobile app, although it varies by device.
3. Make sure your device has an active Internet connection.
4. If you're using an Apple device, make sure you're entering the correct Apple ID.
   
   

If you've tried these steps and are still having trouble downloading or installing the app, please contact us using the method that is most convenient for you — chat with us online, visit the Discussion Forum Community or call us to speak with a Comcast representative. (For more information, please see downloading and installing the Xfinity Home app.)