Learn what to do if you have problems installing the Xfinity Home app on your Apple or Android mobile device.

What You'll Need

An Apple or Android mobile device with an active internet connection.

Difficulty

Easy

What to do

Make sure you're using a supported device and operating system. (For more information, please see downloading and installing the Xfinity Home app.)
Check the storage space available on your device. You'll need 75 to 100 MB of free space to install the mobile app, although it varies by device.
Make sure your device has an active Internet connection.
If you're using an Apple device, make sure you're entering the correct Apple ID.

If you've tried these steps and are still having trouble downloading or installing the app, please contact us using the method that is most convenient for you — chat with us online, visit the Discussion Forum Community or call us to speak with a Comcast representative. (For more information, please see downloading and installing the Xfinity Home app.)

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.