This article describes what happens if you request a call back from Xfinity. This option may be offered to you after you attempt to troubleshoot an issue using the Xfinity My Account app.

The agent who calls will have a record of your troubleshooting activities from the app and will walk you through some more steps to fix your service. If you miss the call the first time, the agent will attempt to call back within a few minutes.

You can also proactively request a call back from Xfinity if you need support for your Xfinity Internet, TV, Voice, Home and other services. Here’s how:

Visit xfinity.com/support/schedule-callback to get started. If you’re not signed in to your account, you’ll be prompted to do so.
Provide some information about your issue, including whether you need help with Internet, TV or Account and Billing. Then, click Continue.
Finally, let us know the best way to reach you. Once finished, click Submit.

Availability

Our call back agents are available daily during business hours. Based on traffic, however, there are times when this option may not be available until the following day. See other ways to contact us.