Sign up for Appointment Waitlist

Use the Appointment Waitlist to look for a better date and time for your service visit. If your choice opens up, Xfinity will text you.

If you provided a verified mobile number when you set up your visit, Xfinity will send a confirmation text. Use that text to manage your visit and join the Appointment Waitlist. Reply W to join.

Sign up for Appointment Waitlist

1. Make sure your mobile phone number is on your account.
2. After your number is validated, text WAITLIST to 266278. You'll get texts about the Appointment Waitlist.
3. You'll get a text asking you to:
   • Agree to join the waitlist.
   • Choose the date and time you want.
4. You will get another text if the time you want opens up. The text will come at least 2.5 hours before the new timeslot or your first visit time, whichever comes first.
   • Reply Y within 30 min to take the new time.
   • Reply N to keep your first visit time.
     
5. You’ll keep your first visit time if:
   • Your waitlist time doesn't open or,
   • You don't accept the waitlist spot by verifying your new time.

FAQs

Do you have an earlier visit time?
Xfinity will give you the first open visit time. You can also join the Appointment Waitlist. If a better time opens up, you may be able to move your visit.

How will you tell me if an earlier time opens up?
You’ll get a text to the number on your account. Your number must be verified.

Additional information