Sign in to Your Xfinity Home Subscriber Portal or Xfinity Home App

What Do You Want to Learn About?

• Signing in to Your Xfinity Home Subscriber Portal
• Signing in to the Xfinity Home App

Signing in to Your Xfinity Home Subscriber Portal

1. Visit home.xfinity.com.
2. Enter your Xfinity ID (or email address/mobile number) and password.
   • If you're the Primary Account Holder, you must sign in with the primary email address you used to establish your Xfinity Home account.
   • Primary Account Holders can add secondary users to their account and set their access permissions. Secondary users should sign in with their username.
   • If you don't remember the username or email address for your account, click Forgot username? and follow the instructions to retrieve your username.
   • If you don't know your password, click Forgot password? and follow the instructions to reset your password.
   • If you don't have a username, select Create one and follow the instructions to confirm your account and create a username.
     
     Note: If you're an Xfinity Internet customer (not available in all areas), you won't have access to your Subscriber Portal until you've paired at least one Camera to the Xfinity Home app.
3. Click SIGN IN. Your Subscriber Portal home page opens. Make it easy to get there quickly by bookmarking the page or adding it to your Favorites!

Signing in to the Xfinity Home App

1. Download and install the Xfinity Home app, then open it.
2. Enter your Xfinity ID (or email address) and password.
   • If you're the Primary Account Holder, you must sign in with the primary email address you used to establish your Xfinity Home account.
   • Primary Account Holders can add secondary users to their account and set their access permissions. Secondary users should sign in with their username.
   • If you don't have a username and password yet, create one.
   • If you don't remember the username or email address for your account, retrieve your username.
   • If you don't know your password, reset your password.
   • If you've changed your keypad code since the last time you used your fingerprint or facial scan to open the app, you'll have to use the keypad.
3. Tap Sign In.
   • If you're using Fingerprint ID (Android), Touch ID (Apple) or Face ID (iPhone X), you can choose to open the app with your fingerprint or facial scan by turning the option on in the app's Settings menu.
4. You'll see the Xfinity Home app start screen.