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  5. Differences Between Primary Users and Secondary Users - My Account Help

Differences Between Primary Users and Secondary Users - My Account Help

As an XFINITY customer, you can access your account information online via My Account.

The type of information that you can access depends on your account user type as well as the settings associated with that particular type of user.

The two types of account users are Primary and Secondary. The Primary user has full administrative access for the Comcast account, and he or she controls how much the Secondary user(s) can see and do.

Differences Between Primary and Secondary Account Users

The Primary user is the account administrator, so he or she has full access to all of the account's features and settings and can create, delete or suspend Secondary accounts. Primary users can sign into My Account using their Comcast username and password for full access to their account and billing features and XFINITY Internet settings, if applicable.

Only the Primary user is authorized to sign up for and manage an XFINITY Mobile account, including:
  • Managing account settings
  • Managing and making payments
  • Making new purchases on behalf of the account
  • Setting up data notifications

Secondary accounts can be designated as Unrestricted or Restricted by the Primary user:
  • Unrestricted - Full access to all XFINITY TV, XFINITY Internet, XFINITY Voice and XFINITY Home account features, including the ability to edit/change their username or password, manage email settings, enable/disable XFINITY Internet features and more.
    • Note: This does not include the ability to manage an XFINITY Mobile account.
  • Restricted - Do not have the ability to edit/change their username, manage email settings or enable/disable XFINITY Internet features. However, user can edit/change their password and may be granted access by Primary account users to view and pay the bill, if needed.
If you sign in to My Account as a Secondary user, what you are able to see and do will depend on how the Primary user has set the account preferences (Unrestricted or Restricted), as mentioned above.

How to Designate a Secondary User as Unrestricted or Restricted

To designate a Secondary account as Unrestricted or Restricted, take the following steps:
  1. Sign into My Account as the Primary account user.
  2. Click the Users tab at the top of the page.
  3. Select Edit next to the user whose account designation you would like to change.
  4. Under the Secondary user's full name, select Edit user details.
  5. Select Unrestricted or Restricted from the User Type dropdown.
  6. Click Save.
Note: Only a Primary user can designate a Secondary account as Unrestricted or Restricted.

How to Change the Primary User

Learn how to change which XFINITY username is the primary user on an account.

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