Sign into your account if you have not already done so.
Enter the date you would like to stop service at your current address.
Enter your new address and click Continue.
Note: If your new address is noted as being outside the Comcast service area, proceed to Step 8. If your new address is noted as being inside the Comcast area, proceed to Step 11.
The installation page will display. Select professional installation or self-installation, followed by the date you would like your service to start at your new address. (Please note that self-installation may not be available.) If professional installation is selected, you'll be asked to choose a two-hour timeframe for a technician to arrive. Click Continue after specifying the installation details.
The Review Details page will display. Click Confirm Move to complete the order process.
After the order is submitted, a confirmation page will display. This page provides a Moving Summary with all of the information needed for your move.
If your new address is outside of the Comcast service area, you will have the opportunity to cancel your XFINITY services. Select Get Started.
Confirm your service stop date, then click Continue.
Review your XFINITY service cancellation information, then click Confirm to complete the order.
In cases when your order to transfer or cancel XFINITY service cannot be directly submitted through the Movers Edge website, you can submit a request for an agent to call you back within two hours to complete your transfer of service. Verify that the callback number is correct (or update if needed), then click Submit.