1. Back to Support
  2. Back to Account & Settings
  3. Enroll in Two-Step Verification for Signing in

Enroll in Two-Step Verification for Signing in

Two-Step Verification is a security measure that helps protect online access to My Account, XFINITY web pages and most XFINITY apps by requiring a verification code in addition to an XFINITY username and password to sign in.

You can receive the verification code via SMS text sent to your mobile device, or via an email sent to a third party email address (such as Gmail, Hotmail, etc.).

Once you have enrolled in Two-Step Verification, you will be asked to enter your verification code each time you sign in on your device (mobile phone or laptop, for example). Each time you enter your verification code, however, you will be given the option to not require the code for future sign-ins from that particular device when using the same browser or app. This means that you will only be asked for your unique verification code when you are signing in from a new device that you've never signed in from before, or if you are signing in from a device that you haven't used in a while.

For instructions on how to enroll in Two-Step Verification and choose your settings, please see below.

How to Enroll in Two-Step Verification

To enroll in Two-Step Verification, follow the steps below:
  1. Sign in to My Account with your XFINITY username and password.
  2. Select the Settings tab in the menu bar at the top of the page.
  3. Select Username & Password in the left menu bar.
  4. On the right side of the page, you will see the Two-Step Verification option. Click Edit.
    My Account Username & Password screen.
  5. Select the method by which you would like to receive the verification code - mobile phone number or email - and enter that information when prompted.
  6. A verification code will be sent to the registered mobile phone number or email address. Type the code into the XFINITY Two-Step Verification window and click Continue.
    My Account Code Verification screen.
  7. To complete the process and enable Two-Step Verification going forward, be sure to change the setting to On after you have provided your phone number/email information.
  8. Once activated, a unique verification code will be sent to you via the method you selected. Enter the code in the field provided to proceed. Please note that a verification code will be required every time you sign in, unless you check the box labeled Don't ask me again on this device. If you select this option, you will no longer be asked to enter a verification code during sign-ins from the device you are using. Instead, a verification code will only be required for devices you've never used to sign in before.
    Code verification screen with option: Don't ask me again on this device
  9. This feature can be turned off at any time by changing the setting to Off.
    Two-Step Verification on/off slider

    Note: If you do not receive your initial verification code, you can have it sent again by selecting the Text new code link displayed on your mobile sign in page, or the Email new code link displayed in your web browser.
    Mobile sign-in page displays link to Text new code.

    Browser sign-in window displays link to Email new code.
  10. We will send email notifications to the preferred email address on your account when changes are made to your Two-Step Verification enrollment status (including enrolling, unenrolling, and sign-ins using a new device). In case you are notified of a change that you did not make, please sign in to My Account immediately to verify that your account information is still accurate, and change your password as an added precaution.

Manage Your Two-Step Verification Contact Information

You can change or remove the mobile phone number and email address associated with Two-Step Verification at any time by following the steps below:
  1. Sign in to My Account with your XFINITY username, password and verification code.
  2. Select the Users tab in the menu bar at the top of the page.
  3. Select Personal Contact Information and select Edit next to the information you wish to update.
Note: Removing your email address or mobile phone number will automatically turn off Two-Step Verification, as we will no longer have a way to contact you to receive the verification code. If you change your email address or mobile phone number, don't forget to turn Two-Step Verification back on in the Settings section of My Account.
Personal Contact Information screen.

Enrolling a Restricted Secondary User

A restricted secondary user is someone you have given access to sign in and use services like XFINITY TV and XFINITY email, but who cannot change XFINITY account settings. If you are a parent, you might give your child access as a restricted secondary user. To enroll a restricted secondary user in Two-Step Verification, both the primary user and restricted secondary user need to work together. You will have to edit the restricted secondary user information and enter the mobile phone number or email address other than a comcast.net email address (such as Gmail, Hotmail, etc.) for the restricted secondary user. The restricted secondary user can then sign in to their account and enroll in Two-Step Verification. Each time the restricted secondary user changes their Two-Step Verification enrollment status, you will be notified of this change via an email sent to the preferred email address on your account. (The secondary account user will also receive an email via their preferred email address.)

Please note that if you are a primary user and you change the mobile telephone number and third-party email address information for a restricted secondary user this will turn off Two-Step Verification for the restricted secondary user. You will receive a notification informing you that the restricted secondary user will need to verify their new information by entering the verification code and signing in to My Account and turning Two-Step Verification back on.

Find this article at:


Was This Article Helpful?

Rate this article on a scale of 1 - 5

Related Articles

Need more help? We're on it.

Find an XFINITY Store or service center near you.