How to Suspend or Remove a User - My Account Help

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This article provides instructions for suspending or removing a user from My Account.
  • Suspending a user: All Comcast access and services for this user will be suspended for a 90-day period. You may reactivate the user at any time during this period. If you do not reactivate the account, it will be subject to deletion.
  • Removing a user: This permanently deletes a secondary user, and all settings and preferences for this user will be erased. When you delete a username, you'll likely lose emails, voicemails, and other information associated with the username. Be sure to print or save copies of anything you want to keep.
Note: If this user has made scheduled payments, those will need to be cancelled prior to removing the user.

To suspend or remove a secondary username:

  1. Sign in to My Account as the primary user.
  2. Click the Users tab on the top bar.
    Select Users from the top bar.
     
  3. Locate the user who you wish to suspend or remove, and click Edit to the right of their name.
  4. Click Suspend to temporarily deactivate the chosen user, or click Remove to permanently delete the user from your account.
    Select remove or suspend once you've selected a user.
     
  5. A new window will appear. To confirm your decision to suspend, click Suspend User. To confirm removing the selected user, click the Delete User button. Once successful, you will be taken to a confirmation page.
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Find this article at:

https://www.xfinity.com/support/account/delete-username-from-account/

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