CPNI Regulations Overview

See how they help keep your information safe.


Beginning in December 8, 2007, a Federal Communications Commission (FCC) mandate required new processes to be put in place to protect customers' Customer Proprietary Network Information (CPNI) information.

The new FCC rules require customers to provide a password when they contact a carrier by phone before the carrier can release call-detail CPNI. Carriers must also password-protect online CPNI access. In addition, the new rules require carriers to notify customers of account changes, such as changes to the customer's password or address, and to notify customers or unauthorized disclosure of CPNI; however, law enforcement agencies can delay customer notification. The rules further require carriers to obtain opt-in consent from customers before disclosing their CPNI to a carrier's joint venture partner or independent contractor for marketing purposes.


Find this article at:


Was This Article Helpful?

Rate this article on a scale of 1 - 5

Related Articles

Need more help? We're on it.

Find an XFINITY Store or service center near you.