Xfinity Response Center
Keeping you connected, no matter what
We’re committed to providing you with the support you need, during service impacting events. Learn about the resources we’ve put in place to help keep you prepared and connected.
Ways to stay ready with Xfinity
Real-time service updates
Sign in to your account on Xfinity.com or the Xfinity app & add your mobile number for updates.
Think you may have a service outage?
Visit the Xfinity Status Center to check for outages and see potential fixes.
Quickly locate and connect to Xfinity WiFi Hotspots when your Internet is down.
Chat with us
Get 24/7 help with Xfinity Assistant.
Get prepared with our apps
Frequently asked questions
Xfinity has you covered
We're here for you before, during, and after severe weather hits
Power outages caused by hurricanes, storms, wildfires, and other weather-related events can cause interruptions to your Xfinity service. You can’t control the weather, but the Xfinity Response Center can you help you stay connected during an unexpected event.
Keeping you connected to what matters most
See how we are supporting our customers, our communities, and our employees during the COVID-19 pandemic.