Natural Disaster Recovery Plan

The unexpected happens. Xfinity is here for you.

The Xfinity Natural Disaster Customer Recovery Plan is available in select areas to support you when a natural disaster occurs.

Enroll & Manage

Restrictions apply. Not available in all areas. Availability and plans vary by location. Existing residential customers only.

What happens to your service when you enroll

Waived charges on service & rental equipment

When you enroll, the monthly charges for your existing Xfinity TV, Internet, Home, and Home Phone services and equipment rentals will be waived.

Streaming stays on

Xfinity TV customers can view limited On Demand content, plus live TV and news on select networks using the Xfinity Stream app. You’ll also have access to any streaming services you have through Xfinity.

Get Xfinity Stream

Stay connected

Xfinity Internet customers can connect to nationwide Xfinity WiFi hotspots and maintain access to their comcast.net email address. Xfinity Mobile customers won’t lose their service and Home Phone customers can easily view home phone call logs and voicemails.

Find a Wifi Hotspot

Restrictions apply. Not available in all areas. Existing residential customers only. Xfinity services will move from billing suspended to active status on the date requested and regular applicable Xfinity charges will then apply.
TV: Regular rates continue to apply for streaming services. Streaming services are not suspended during Natural Disaster Recovery Plan period. Xfinity Mobile cannot be placed on the Natural Disaster Recovery Plan.

Enroll

Frequently asked questions

What is the Natural Disaster Customer Recovery Plan?

The Natural Disaster Customer Recovery Plan gives Xfinity customers the ability to go on a temporary suspend plan at no charge after their area has been impacted by a natural disaster.

What if I’m ready to resume billing?

When you’re ready, resume billing and reactivate your services with just a few clicks. Visit the Natural Disaster enrollment website anytime to update your end date. The end date must be at least one day in the future, and you cannot select today's date.

What will my bill look like on the Natural Disaster Customer Recovery Plan?

Xfinity TV, Internet, Home, Home Phone, and equipment rentals will each be $0.00/month. If you purchased equipment and are on a payment plan, you will continue to be charged. If you subscribe to platforms like Netflix or Hulu through Xfinity, you will continue to see those charges.

I am currently paying a promotional discounted rate for service. Will that rate continue when I return?

The expiration date of your promotion remains the same and will not be extended while you are on the Natural Disaster Customer Recovery Plan. If your promotion expires while you’re enrolled in this plan, you will resume billing based on the current available package and pricing.

How long can I enroll in the plan?

Every natural disaster is different, and the plan can end at any time based on recovery and response time, with a maximum of 12 months. You will be notified via email when the impacted services have been restored and when billing will resume.

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