This page is for Public Safety Officials and Law Enforcement

Comcast Public Safety Answering Points (PSAP) Support

EMERGENCIES AND EXIGENT CIRCUMSTANCES

  • Comcast 9-1-1 Network Outages and Exigent Circumstances Data Requests (800)-777-9824 (option 1)
  • Xfinity Mobile Exigent Circumstances Data Requests - Contact the Verizon Legal Response Center at (800)-451-5242 (option 4)

NON-EMERGENCY ISSUES

Comcast VoIP Customers

Xfinity Mobile

COMCAST SUBSCRIBER DATA FOR ENS

As public safety entities across the nation look to keep their citizens informed during emergencies, it is important that they have a mechanism to acquire accurate and affordable subscriber data. Comcast subscriber data provides public safety entities the ability to obtain data for Xfinity Voice customers*. Public safety agencies that leverage Comcast subscriber data will have the ability to obtain the key subscriber information necessary to support the delivery of emergency notifications via Emergency Notification Systems (ENS) in their communities to Comcast voice customers.

If you are a public safety agency in need of Comcast subscriber data, please click here and fill out the form. A representative will follow-up with you in 3 – 5 business days.

*Data for Comcast Business customers may not be available