This page is for Public Safety Officials and Law Enforcement
Comcast Public Safety Answering Points (PSAP) Support
EMERGENCIES AND EXIGENT CIRCUMSTANCES
Comcast VoIP Customers
- For Non-Emergency ALI Discrepancy, No Record Found (NRF), Misroute Inquiries or MSAG Questions, please contact the 9-1-1 Data Operations team (800)-961-5566 or email them at E911_support@cable.comcast.com
COMCAST SUBSCRIBER DATA FOR ENS
As public safety entities across the nation look to keep their citizens informed during emergencies, it is important that they have a mechanism to acquire accurate and affordable subscriber data. Comcast subscriber data provides public safety entities the ability to obtain data for Xfinity Voice customers*. Public safety agencies that leverage Comcast subscriber data will have the ability to obtain the key subscriber information necessary to support the delivery of emergency notifications via Emergency Notification Systems (ENS) in their communities to Comcast voice customers.
If you are a public safety agency in need of Comcast subscriber data, please click here and fill out the form. A representative will follow-up with you in 3 – 5 business days.