Comcast Public Safety Answering Points (PSAP) Support

EMERGENCIES AND EXIGENT CIRCUMSTANCES

• Comcast 9-1-1 Network Outages and Exigent Circumstances Data Requests (800)-777-9824 (option 1)
• Xfinity Mobile Exigent Circumstances Data Requests - Contact the Verizon Legal Response Center at (800)-451-5242 (option 4)

NON-EMERGENCY ISSUES

Comcast VoIP Customers

• For Non-Emergency ALI Discrepancy, No Record Found (NRF), Misroute Inquiries or MSAG Questions, please contact the 9-1-1 Data Operations team (800)-961-5566 or email them at E911_support@cable.comcast.com

Xfinity Mobile

• For Non-Emergency static location information, please call the Legal Response Center at (877)-249-7306 or email the team at LRCEscalations@comcast.com

COMCAST SUBSCRIBER DATA FOR ENS

As public safety entities across the nation look to keep their citizens informed during emergencies, it is important that they have a mechanism to acquire accurate and affordable subscriber data. Comcast subscriber data provides public safety entities the ability to obtain data for Xfinity Voice customers*. Public safety agencies that leverage Comcast subscriber data will have the ability to obtain the key subscriber information necessary to support the delivery of emergency notifications via Emergency Notification Systems (ENS) in their communities to Comcast voice customers.

If you are a public safety agency in need of Comcast subscriber data, please click here and fill out the form. A representative will follow-up with you in 3 – 5 business days.