Device
Get up to speed on everything your new phone can do, and learn how to stretch your battery life.
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Apple
How do I set up my voicemail on my iPhone?
Learn how to set up voicemail on an iPhone.
Does my iPhone support a microSD card for external storage?
Learn about storage on an iPhone.
Other
How does Xfinity Mobile Care (XMC) work?
Learn about XMC for smartphones, smartwatches and tablets, which offers benefits like accidental damage coverage, out-of-warranty mechanical and/or electrical failure, and loss and theft coverage.
How do I unlock my Xfinity Mobile phone?
Learn about our criteria for unlocking your Xfinity Mobile phone, so it can be used with another wireless carrier.
How do I remove my personal information before sending back my phone?
Before returning or exchanging your phone, you should back up your personal information and clear it off the phone.
How do I block my name and number when making a call?
Learn how to block a name and number when making a call.
How do I use call forwarding?
Learn how to use call forwarding.
How do I recycle my old device?
Learn how to recycle an old mobile device.
How do I use Phone Finder?
Learn more about using Phone Finder.
What is a verified phone call?
Learn about verified phone calls, Secure Telephony Identity Revisited (STIR), and Secure Handling of Asserted information using tokens (SHAKEN).
How do I block robocalls?
Learn how to block robocalls.
Troubleshooting
What do I do if my eSIM or physical SIM (pSIM) card isn't working?
Some phones use a pSIM (a physical SIM card) while some use an eSIM (a digital SIM downloaded to the phone). Learn what to do if either an eSIM or pSIM card isn't working correctly.
Why isn't my phone connecting to the internet?
Learn what to check if a phone isn't connecting to the internet.
Why won't my device power up?
Learn what to do when a mobile device will not power up.
How do I manage voicemail on my phone?
Xfinity Mobile customers can have up to 20 voicemails in their inbox on Android phones and up to 40 voicemails in their inbox on iPhones. Messages can be saved or shared before upgrading or deactivating a phone, which deletes all current voicemai...
How do I reset my voicemail PIN?
Learn how customers can reset their Xfinity Mobile voicemail PIN.
How do I back up and reset my phone?
Learn how to back up and reset your phone.
Why are my calls not going through?
Learn why mobile calls may not be going through.
Making Video Calls From an Android device
Xfinity Mobile supports video calling on Android devices.
