Getting Started

Get the scoop on how Xfinity Mobile works, activation, and other early stages of the experience.

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Xfinity Mobile

FAQs About Xfinity Mobile Device Credits

Xfinity Mobile may occasionally offer device credits to customers who purchase an eligible device and fulfill the requirements of the specific promotion.

Xfinity Mobile FAQs

Find answers to FAQs about Xfinity Mobile.

Why Xfinity Mobile?

Learn more about the benefits of Xfinity Mobile.

What features are included with my Xfinity Mobile service?

Read on to learn more about the phone, tablet and smartwatch features that are included with your Xfinity Mobile service.

Am I eligible for Xfinity Mobile?

Find out if you’re eligible for Xfinity Mobile.

How many device payment plans (DPPs) can I get with Xfinity Mobile?

Learn how many DPPs you can have with Xfinity Mobile.

Can I sign up for Xfinity Mobile at an Xfinity Retail Store?

Learn about signing up for Xfinity Mobile at an Xfinity Retail Store.

How to bring your own device (BYOD) to Xfinity Mobile

Learn how you can BYOD to Xfinity Mobile through our BYOD program.

Bring Your Own Device (BYOD) — understand phone compatibility results

Learn more about BYOD phone compatibility results.

How do I unlock the phone I'm bringing from my carrier?

Learn more about unlocking your phone.

What’s included in the satisfaction guarantee?

Learn more about returning Xfinity Mobile devices and canceling service for a refund up to 14 days from when a device ships or was purchased in a store.

What is the difference between Xfinity Mobile stores, Xfinity Retail Stores, and Comcast Service Centers?

Learn more about Xfinity Mobile at Xfinity Retail Stores.

How do I track and receive my Xfinity Mobile order?

Learn more about tracking your Xfinity Mobile orders and planning for your delivery.

How do I trade in my old phone with Xfinity Mobile?

Learn more about trading in your old phone with Xfinity Mobile.

How to ship your phone as part of your trade-in

When you ship your phone as part of a trade-in promotion (TIP) or an integrated trade-in (to receive a check by mail), review and follow the steps in this article.

Are there Xfinity Mobile stores?

Xfinity Mobile is currently featured at Xfinity Retail Stores nationwide.

Why am I not receiving email updates?

Learn more about why you may not be getting Xfinity Mobile email updates.

Porting & Activation

Where can I find the account information from my previous carrier?

Use these instructions for finding account numbers and PINs for major carriers and Mobile Virtual Network Operators (MVNOs).

What are SIMs, and how do they work?

SIMs enable mobile devices to work on a specific mobile network and contain the information necessary for devices to connect to the customer’s service provider.

How do I activate my device with Xfinity Mobile?

Learn more about activating a device with Xfinity Mobile.

How long will it take for my device to activate?

Learn more about what to expect when activating a new phone.

How do I activate my iPad?

Learn how to activate an iPad.

How do I activate my smartwatch?

Learn more about activating a smartwatch.

Why won't my device activate?

Learn more about troubleshooting when activating a new device.

Can I keep my current phone number with Xfinity Mobile?

You can keep your phone number when joining Xfinity Mobile.