We keep things simple by having you keep one credit or debit card on file for all your Xfinity Mobile payments. To protect your account, agents can’t update your payment information over the phone or through chat.
You can update your card anytime using the Xfinity app or Xfinity Mobile website.
Note: When you update your card, any outstanding balance and future automatic payments will be charged to the new card.
Update your card in the Xfinity app
- Open the Xfinity app and sign in with the Primary or Manager Xfinity ID.
- Select the Account tab.
- Select Billing and payments under the Xfinity Mobile billing section.
- Select Autopay method.
- Select Add a new credit/debit card to add a card, or Manage wallet to update an existing card, then select Confirm.
- Follow the prompts to verify your identity. Enter the six-digit security code and select Verify.
- Enter the updated information and select Continue.
- You’ll see a confirmation message. Select Done.
Update your card on the Xfinity Mobile website
- Sign in to your Xfinity Mobile account using the Primary or Manager Xfinity ID.
- If prompted, enter the six-digit security code to verify your identity.
- Select Settings.
- Under Payment Method, select Update card.
- Select Add a new/credit debit card to add a card, or Manage Wallet to update an existing card, then select Confirm.
- Follow the prompts to verify your identity. Enter the six-digit code and select Verify.
- Enter the updated information and select Continue.
- You’ll see a confirmation message. Select Done.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
