Can I keep my current phone number with Xfinity Mobile?

Transferring (porting) your number is simple and easy. You can keep your current phone number when you switch or transfer it later. You can bring numbers from all service providers, so you can stay connected without any hassle.

Things to know:

• Numbers can't be transferred to tablets or smartwatches.
• Toll-free and pager numbers can't be transferred. This includes numbers that start with 500, 800, 888, and 900.
• If you want to keep your current number when you switch to Xfinity Mobile, start the transfer process before canceling your current provider’s account.

Key information for transferring your phone number 

You'll need to enter account details from your service provider, including:

• Your account number
• A transfer PIN
• The account holder’s name
• The last four digits of the account holder’s Social Security number (SSN)
• The account billing address

Make sure the account and numbers aren’t locked.

If you can't find this information, see Find the contact information for your previous carrier and contact them.

Keep in mind the activation process time varies if you're transferring:

• A phone number from another wireless service provider or landline number.
  • Activation times vary and may take up to 10 business days.

If there’s any issues transferring your number, we’ll contact you by email or text using the contact information provided with your order. You can also check the transfer status anytime in the Xfinity app.

• Xfinity Mobile

Bring your phone number to an existing line

If you're bringing your current number from another service provider to an existing line, follow these steps to transfer that number to Xfinity Mobile. 

1. Sign in to the Xfinity app.
2. Select the Services tab.
3. Scroll down and select Activate more devices.
4. Under Mobile section, select Purchased from Xfinity.
5. Select the line you would like to transfer your number to.
6. On the Mobile Info screen, provide the phone number you want to transfer and your current mobile service provider from the drop-down list. Then, tap Next.
7. On the Account Info screen, enter the primary account holder’s first and last name for your current service provider. Then, tap Next.
8. On the Carrier Verification screens, provide specific service provider information as requested by the Xfinity app. This most often includes account number and ZIP code from your previous service provider. Then, tap Next.
   • Need information about your previous carrier? Learn how to find account information from previous carriers.
9. On the next Carrier Verification screen, enter the port-out PIN from your account. This may also be called account PIN, transfer PIN, temporary port-out PIN, security PIN, or number transfer PIN. Then, tap Next.
10. On the next Carrier Verification screen, enter the last four digits of the primary account holder’s Social Security Number. Then, tap Next.
11. On the Billing Verification screen, enter the billing address from your old service provider. Then, tap Next.
12. After the information is checked and approved, the phone number transfer starts.
    • The time it takes to transfer the number may vary based on the service provider you are porting your number from. It usually takes about 10 minutes.
    • A landline transfer can take three to five days.
    • The number remains active on the current device until the transfer and new activation is finished.

The Xfinity app lets you know when your number transfer to Xfinity Mobile is complete.

Bring your current phone and phone number

You can keep your phone and update your network by bringing your own device to Xfinity Mobile. You'll need the account details listed above to transfer your number.

To learn which devices work with our bring your own device (BYOD) program and how the process works, check out this overview.

Troubleshooting

If you get notice your number has transferred but it's not working yet, follow these steps to finish setting it up:

1. Restart your phone.
   • Restart is often all you need to complete the transfer
   • If your device is still not working after five minutes, review Step 2.
2. Download and reinstall the eSIM.
3. Reset network settings. 
   
   • If restarting doesn't fix the issue, try resetting your network settings. 
     
     • Important: Resetting your network settings will erase saved WiFi networks, VPNs, and other custom network settings. You'll need to set them up again after the reset.
   • For detailed steps, go to the Device Troubleshooting page.

If your phone is still not active with your new number after the expected time, please chat with us for help.

• Xfinity Mobile 

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.