/Xfinity Mobile Protection Plan Terms and Conditions

Acceptable Use Policy

This Acceptable Use Policy (this “Policy”) includes your use of all Xfinity Mobile products and services (the “Xfinity Mobile Services”). Comcast's goal is to provide its customers with the best mobile voice, messaging and data services possible. Xfinity Mobile Services are intended for typical consumer use, and are not intended for any purpose other than personal and non-commercial residential use (except for your individual use for telecommuting). Xfinity Wifi services that you may use with your Xfinity Mobile device are subject to the Acceptable Use Policy for Xfinity Internet which you can access here.

You agree to comply with this Policy as a condition to your use of Xfinity Mobile Services. If you do not agree to comply with this Policy, your recourse is to stop using the Xfinity Mobile Services and terminate your services. This Policy is in addition to any other applicable use terms contained in the Xfinity Mobile Customer Agreement.

What activities are prohibited by this Policy?

The types of activities that are permitted or prohibited by this policy depend on whether you are using voice, messaging or the data services.

Comcast prohibits use of any of the Xfinity Mobile Services to engage in illegal, fraudulent, threatening or abusive activities. In other words, Comcast prohibits your use of Xfinity Mobile Services to break the law or to interfere with other people’s use of the Xfinity Mobile Services or the Xfinity Mobile network.

Prohibited Voice Uses

Some examples of prohibited uses are:

Use of auto-dialers
Telemarketing, advertising or commercial solicitation to a person
Extensive call forwarding or use of call forwarding or conferencing features to act as a bridge to chat lines or other conferencing facilities
Using the service in connection with a business (including a home-based business, a non-profit business, governmental or any other enterprise)
Operating a call center or conference line
Usage for monitoring services, data transmissions, or transcription services
Transmissions or reception of broadcasts over teleconferencing facilities or other means
Transmissions or reception of recorded material (other than your recorded consumer voice messages)
Transmission or reception of communications which do not consist of consumer voice messages
Transmission or reception of communications which do not consist of standard voice calling involving live dialogue between individuals

Prohibited Message Uses (including text, picture and video messages)

Transmission or reception of communications which do not consist of consumer or SMS messages
Resale to others
Bulk messaging such as “blast” or other mass messaging
Automatically generated messages
Engaging in activities that may generate payments to a customer due to the customer’s use of the Xfinity Mobile Service

Prohibited Data Uses

Hindering other customers’ access to the wireless network
Compromising network security or capacity
Excessively and/or disproportionately contributing to network congestion
Usage that has an adverse impact on network service levels or legitimate data flows
Usage that degrades network performance
Usage that causes harm to the network or other customers
Reselling data services, either alone or as part of another good or service
Tethering a wireless device to a computing device without having a subscription to a service plan designed for this purpose
A particular use for which a service plan or feature is offered, but to which you have not subscribed
Activating a device on a service plan not intended for its use (e.g., activating a 4G device on a service plan intended for 4G LTE devices)

Accessibility provisions:

Notwithstanding anything to the contrary in this Policy, use of Xfinity Mobile services by customers with accessibility needs are not a violation of this Policy if industry standard accessibility technologies and solutions are used and such use does not otherwise constitute impermissible use of the Xfinity Mobile Services (such as, for example, uses for illegal purposes).

How does Comcast determine whether an Xfinity Mobile user violates this Policy?

When an account shows excessive call volumes or abnormal messaging or data usage compared to a typical, non-commercial, residential user, Comcast may review the calling, messaging and/or data patterns further. Comcast and its suppliers reserve the right at any time to review communication traffic patterns and volumes to identify, among other things:

Relative proportion of in-state, out-of-state, or international calling destinations
Excessive calls to the same destination telephone number, indicative of an automated call-forwarding device or of chat line or conference bridge usage
Excessive inbound calls
Excessive calls made during business hours
Excessive short-duration outbound calls made during business hours
Excessively long calls to any single number
Excessive calls made during a month
Calls made to numerically consecutive numbers, indicative of auto-dialing or “robo-calling
A high volume of calls terminated and re-initiated consecutively, which in the aggregate result in excessive call lengths during a specific time frame
Excessive inbound text messages
Excessive outbound text messages; or
Other unusual or atypical calling or usage patterns indicative of an attempt to evade Comcast's enforcement of this Policy

If the review reveals calling, messaging or data usage patterns indicative of use that is inconsistent with personal and non-commercial residential use, then Comcast may enforce this Policy by taking one or more of the actions indicated below.

How can I track my calling and messaging usage?

You may view your call and message records by logging in to your Xfinity Mobile account at: xfinity.com/mobile/my-account.

What obligations do I have under this Policy?

You and all users of the Xfinity Mobile Services associated with your Xfinity Mobile account must comply with this Policy. If you, or any users of Xfinity Mobile Services on your account fail to comply with this Policy, Comcast reserves the right to suspend or terminate your Xfinity Mobile Services. You are legally and financially responsible for all activity on your Xfinity Mobile account and all devices connected to your Xfinity Mobile account, including by friends, family members, or other individuals with access to your services. It is also your responsibility to secure any mobile devices that you use to access your services.

How will I know when Comcast changes this Policy and how do I report violations of it?

Comcast may revise this Policy from time to time by posting a new version on the Xfinity Mobile Web site at xfinity.com/mobile.

What happens if I violate this Policy?

Comcast reserves the right to immediately suspend or terminate your Xfinity Mobile Services and terminate the Xfinity Mobile Customer Agreement if you violate the terms of this Policy or the Xfinity Mobile Customer Agreement. In all but the most severe cases, Comcast will contact you before taking these steps to tell you when your Xfinity Mobile Services will be terminated or suspended. The notice will provide the date you will be disconnected.

How does Comcast enforce this Policy?

Comcast does not monitor the voice or messaging conversations of its customers in order to enforce this policy.

During a review for possible violation of this Policy, Comcast may suspend the account or accounts involved and/or block calling and/or messaging that potentially violates this Policy. You expressly authorize and consent to Comcast and its suppliers cooperating with: (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) other network or facilities suppliers in order to enforce this Policy. Upon termination of your Service account, Comcast is authorized to delete any voice mail and other messages and communications associated with your account (and any secondary lines associated with your account). The failure of Comcast or its suppliers to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.