An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer a mobile device to an existing or new mobile plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time.

An eSIM-only device does not have a physical slot for a customer to insert a SIM card (pSIM). The Apple Watch is an example of an eSIM-only device. The Apple Watch IMEI can only be paired with a digital SIM (eSIM). If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical slot for a SIM card (pSIM), and will only activate with an eSIM.

Yes. Xfinity Mobile supports compatible eSIM-compatible devices, as well as devices that require a pSIM card.

Bring your eSIM-compatible phone to Xfinity Mobile.

 

Once you have Xfinity Internet, start by choosing between our By the Gig or Unlimited data options. Once you check out, we’ll send you everything you need to know about getting your phone up and running with the fastest mobile service and America’s most reliable 5G network.

A dual SIM device has two IMEIs that can support a Sim card (pSIM) or a digital SIM (eSIM). Most dual Sim devices support a pSIM on IMEI1 and an eSIM on IMEI2. iPhone 13 and the 3rd generation iPhone SE can support both pSIM on either IMEI.

 

A dual SIM device allows you to have two different cellular plans on your pSIM and eSIM, even from different carriers. When traveling abroad, you can get an eSIM without swapping out your Xfinity Mobile pSIM.

Yes. We sell a variety of phones from the most popular brands. Some of these phones can support both eSIM and a SIM card.

iPhone 13 series, iPhone 14 series, and iPhone SE (3rd generation) are eSIM-compatible devices with Xfinity Mobile. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical slot for a SIM card (pSIM), and will only activate with an eSIM.

You can check if your phone is compatible with Xfinity Mobile here. If it is, you can easily activate your phone from home.

1. Go to Settings > General, and tap About.

 

2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Xfinity Mobile.

Using an eSIM will not affect the lock status of your device. Many unlocked devices are compatible with Xfinity Mobile. You can check your device eligibility here.

 

Get information about our device unlocking policy.

If your iPhone with an active eSIM is lost or stolen, follow these steps.

Yes. Take Xfinity Mobile on your next adventure abroad, and stay connected with the new Global Travel Pass. Connect as soon as you arrive. Then, you can search, stream, and upload photos just like you would at home. Simply use the Xfinity app to add a Global Travel Pass before your next trip, and look forward to staying connected abroad.