Question 1

How does the Xfinity Internet Data Usage Plan work?

Accepted Answer

The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month without being on an unlimited plan, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $100 each month, no matter how much you use. We're also offering you a courtesy month, so you will not be billed the first time you exceed the limit.

Question 2

What can I do with 1.2 terabytes of data in a month?

Accepted Answer

With that much data, you can stream about 5 hours of 4K video a day, listen to music on 29 devices at the same time all day, every day, or use videoconferencing apps like Zoom and Facetime for nearly 4 months straight — if it were even possible to do that in a month!

Question 3

Do I have the 1.2 TB Internet Data Usage Plan?

Accepted Answer

This plan does not apply to Xfinity Internet customers on our Gigabit Pro tier of service, Business Internet customers, customers with Prepaid Internet, or customers on non-upgradeable Bulk Internet agreements.

Question 4

Will I be alerted when I approach, reach, or exceed my data usage plan?

Accepted Answer

You'll get email, text message, and Xfinity X1 on-screen notifications at the 75% (email only), 90%, and 100% thresholds. If you use more than 1.2 terabytes (TB) you will also receive an email and X1 on-screen notification for each additional 50 gigabyte (GB) you use over 1.2 TB up to the maximum overage charge of $100.

Question 5

Will my service be shut off if I use more than 1.2 terabytes in a month?

Accepted Answer

No matter how much data you use, your Internet service will never be shut off.

Question 6

If I upgrade my speed, will I get more data?

Accepted Answer

All customers in locations with the 1.2 Terabyte Internet Data Usage Plan receive 1.2 terabytes (TB) per month, regardless of their Internet tier of service. If you have purchased more than one Xfinity Internet service tier, you will receive a monthly plan that includes 1.2 TB per Internet service tier (for example, if you subscribe to two separate Internet services, you will have 2.4 TB of data total). The 1.2 Terabyte Internet Data Usage Plan does not currently apply to Xfinity Internet customers on our Gigabit Pro tier of service. The plan also does not apply to Business Internet customers, customers on Bulk Internet agreements, customers with Prepaid Internet, or customers who enroll in the Unlimited Data Option.

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