Cybersecurity at Xfinity

Older or unsupported equipment may not be able to receive important security updates, leaving your home network vulnerable.

What you can do:

• • Pay attention to emails from Xfinity and keep your connected devices updated with the latest software.

Leaving unfamiliar users or devices connected to your account may expose you to potential security threats.

What you can do:

• • Regularly review your accounts to remove inactive users or devices.
• • Enable two-factor authentication when available to add an extra layer of protection to your account.
• • Verify your account recovery info is up-to-date.

Spotting a scam is only the first step. Taking appropriate steps afterward can limit risks to your identity, accounts, and finances.

What you can do:

• • Stop all contact with the scammer.
• • Change passwords on affected accounts with unique passwords.
• • Enable two-factor authentication when available.
• • Review your accounts for unfamiliar activity.
• • Contact your bank or payment provider.
• • Report a scam to Xfinity when it involves your Xfinity account.
• • Contact law enforcement if you experienced financial loss, identity theft, or safety concerns.

Scammers disguised as trusted companies ask for information like usernames, password, account information, or credit card numbers via email, text, or phone.

What you can do:

• • Avoid clicking on unexpected links and never share one-time passcodes.
• • If a message seems suspicious, pause before responding.
• • If you’re an Xfinity Mobile member, set up Xfinity Call Guard on your mobile devices to help identify and reduce spam and spam calls.

Fraudsters may attempt to move your number to another device or carrier to intercept your calls, messages, and security codes.

What you can do:

• • Enable Number Lock with your mobile carrier to help prevent unauthorized transfers of your mobile lines.
• • If you’re an Xfinity Mobile member, set up Xfinity Call Guard on your mobile devices to help identify and reduce spam and spam calls.
• • Review your account immediately if your line unexpectedly loses service.

Unsafe websites, apps, and downloads could steal your information or install harmful software on your devices to be used in future scams.

What you can do:

• • Download apps and software only from trusted sources.
• • Avoid engaging with unexpected links, attachments, downloads, and pop-ups.
• • If you think Xfinity blocked a website by mistake, check its status or submit it for review using the CyberSecure URL Checker.