Xfinity Discovery Hub

Xfinity Customer Care Update from Tom Karinshak

tom karinshak


Our customers will always be the most important part of our business. As Executive Vice President of Customer Service, it’s my personal goal to make sure you’re happy with the service we’re providing. We’re working hard every day to make your experience exceptional.

Based on your feedback, we’ve improved our products and introduced some new services recently to make your life easier. I’m excited to share a few with you today.  

What’s Improved

Your home WiFi command center

When it comes to advanced speed, coverage, and control of your home WiFi network, you can manage it all with Xfinity xFi. It’s the simple, easy way to WiFi that helps you engage with your world.

With xFi, you can monitor your parental controls, check the activity status on every device connected to your network—and even pause the WiFi to those devices—all through the xFi app, whether you’re at home or on the go. See how xFi works.

What’s New

xFi Pods
For an even better connection

For homes with multiple bedrooms, basements, and other areas that may have trouble getting a signal, our new xFi Pods can help. They work with your xFi service to extend WiFi coverage throughout your home to provide a seamless WiFi experience and keep you connected. Learn more about xFi Pods.

Real Time Updates
Because your time is valuable

If you need us to visit your home for any reason, don’t wait around wondering when your tech will arrive. Now you can receive up-to-the-minute text messages about your installation, repair appointment, move, or equipment update in real time.

Teach Me More
Use your X1 Voice Remote to learn more about X1

We know that questions come up from time to time, so we wanted to make it easier to find answers. Simply say “Teach Me More” into your voice remote and easily find tips and tricks when using X1, from managing your account and devices to finding your favorite movies faster.

I hope you truly enjoy all the improvements we’re making, and I encourage you to contact me and tell me what you like, what you love, and ways we can improve.

Thanks for inviting us into your home.

Tom Karinshak
Executive Vice President, Customer Service


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The Xfinity Customer Commitment

We're on a mission to respect our customers' time, simplify their experience, and make it right if we fall short. Because we should fit into their lives. Not the other way around.

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