A new way to sign in to your Comcast.net email is on its way

All active Comcast.net email accounts will have the option to move to the Yahoo Mail platform. An email account is considered active if it has been signed into within the past two years. 

You’ll receive a series of email communications throughout your move to Yahoo. The first email will let you know your Comcast.net email is scheduled to move and provide details on what to expect. About 30 days later, you’ll receive another email with a link to begin the move by accepting Yahoo’s terms of service and privacy policy. You may also receive an SMS reminder and see a notification within the Xfinity app. If you have multiple Comcast.net email addresses, you’ll need to complete the process for each one. After accepting the terms, you’ll access your email through Yahoo Mail.

Most customers will keep their folders, contacts, and email messages when they move their email account to Yahoo Mail. A few exceptions include:

• Email messages with attachments of more than 25MB or in an unformatted format will not be migrated. They will be moved to a separate folder in your Xfinity Email inbox, and you will be notified that you have 30 days to download them. Only up to 4,100 folders can be migrated. Folders over 4,100 will be consolidated into a single folder.
• Folders with names over 240 characters will be migrated; however, the folder names will be automatically truncated prior to migration.
• Only up to 10,000 contacts can be migrated.
• Any user-created folders with names matching Yahoo system folders (like “Sent” or “Drafts”) will be renamed in Yahoo Mail.
• Email settings, including filters and forwarding, will not be retained. You will need to set up your preferred experience in Yahoo Mail settings. 

No, once you accept Yahoo’s terms of service, Yahoo Mail will become your email provider, and you will only be able to access your Comcast.net email via the Yahoo Mail platform.

If you don’t want to move your Comcast.net email account to Yahoo Mail, you can choose to download or export your email data, or completely close your account. If you do not transfer your account to Yahoo Mail, you will lose your Comcast.net email address, your email account will be closed, and email data will be deleted. Learn how to save your email data or close your account.

 

We do not offer an option for email forwarding. If you decide to sign up with a different email provider, you will not be able to use your Comcast.net email address with that provider. However, you can export your Comcast.net email data to another email provider.

No, forwarding settings will not be moved to Yahoo Mail, and all forwarding will stop once your Comcast.net email is moved to Yahoo Mail. If you want to continue email forwarding, you will need to set up forwarding through your Yahoo Mail account settings.

 

If you access your Comcast.net email through a third-party email client, you will need to:

• Accept Yahoo terms of service and privacy policy after signing into Yahoo Mail with your Comcast.net credentials.
• Change the configuration on your third-party client to reflect the settings on your new Yahoo Mail account so you can continue to access your email there in the future.

Steps on how to set up your third-party app with Yahoo Mail.

Yes, you can have up to 10 accounts with Yahoo Mail. Learn more about the Yahoo Account Policy. 

If your email address has not been moved to Yahoo Mail, you can contact us. If your account has been moved, you will find help and support at Welcome.Yahoo.com.  

If you forget your password before you have accepted the Yahoo terms of service and privacy policy, enter your Xfinity ID here, then click “Forgot password?” and follow the instructions on that page. If you change your password before you have accepted the Yahoo terms of service and privacy policy, your password will be updated for both your Comcast.net email and your Xfinity account.

 

If you have already accepted the Yahoo terms of service and privacy policy, you will need to follow Yahoo Mail’s password reset process. This will not change your Xfinity account password.

You’ll have 120 days to accept Yahoo’s terms of service once they’re available to you. After 30 days, you’ll need to accept the terms of service in order to access your email on the Yahoo Mail platform.