Effective January 1, 2020
The Personal Information We Collect, and How We Collect and Use It
Identifiers, such as your name, postal address, email address, personal identifiers, IP address, device identifiers, or other similar information when you interact with our websites and applications, or when you provide it to us, such as through website forms when contacting us to request information or signing up for press releases and newsletters. We use this information to respond to your requests and communicate with you, to conduct company operations, and for security and legal purposes.
Internet or other electronic network activity information when you navigate to and around our Websites (See the “Cookies and Site Analytics” section below). We use this data to analyze how our Websites are used. Some of our Websites may also use this information to offer you more personalized features, complete the particular function of the Websites you are using, and tailor the Websites to your interests to make them more useful to you.
How Comcast Shares and Discloses Personal Information
We consider the personal information we collect on the Websites to be confidential. We use service providers to assist us in delivering the Websites to you, such as hosting, technical integration, and fraud protection providers. Some Websites may use service providers to assist with marketing and analytics. We may share portions of the information we collect with these service providers, to the extent necessary for them to provide these services. These companies are acting on our behalf and are required, by contract with Comcast, to keep this information confidential and are only authorized to use it for our purposes – not their own.
Comcast may be required by law or legal process to disclose certain personal information to Comcast’s lawyers, to third parties in connection with litigation, or to law enforcement personnel. Comcast will disclose personal information in compliance with applicable laws. We may provide this information without your consent and without notice to you when we are required to do so in order to comply with a valid legal process such as a subpoena, court order, or search warrant.
As described in more detail below, Comcast may provide non-personal information to third parties that provide analytics services or participate in online advertising – either on behalf of Comcast or on their own. You may opt-out of these uses of non-personal information as explained in the “Cookies and Site Analytics” section below. Comcast will not provide your personal information to these advertisers unless you provide any required consent for us to do so.
Cookies, Site Analytics, and Your Choices
We use technologies such as cookies, beacons, tags, scripts, and similar methods (collectively, “Cookies”) to collect information on the Websites.
A cookie is a small file stored on your computer or device that is used by your browser or Adobe Flash Player, for example. Cookies enable Comcast to perform various functions on the Websites, such as to track the number of visitors to the Websites, analyze how well our Websites are performing, and to make sure the Websites are running properly. You can control most cookies through your browser by adjusting its privacy and security settings. However, if your web browser is configured to block or restrict cookies, you may still access the Websites, but some functionality on the Websites may not work properly.
We may also use software technology on this website called clear gifs or pixels (sometimes referred to as "web beacons") to help us collect data about user activity. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. By accessing the Websites and navigating through them, you consent to Comcast setting cookies and using beacons, tags, pixels and scripts created by Comcast and by third parties.
We may collect data when you access the Websites on a particular browser or device. We then may connect this data to another computer or device that you are using to access the Websites in order to provide you with a consistent experience. If you would like to opt out of our browser-based cross-device tracking for advertising purposes, you may do so by opting out using the various methods described above. You must opt out separately on each device and each browser that you use. For more information about cross-device matching, the Digital Advertising Alliance. If you opt out of cross-device tracking for advertising purposes, we may still conduct cross-device tracking for other purposes, such as analytics.
We (and some of our partners who may advertise on the Websites) also use Adobe products to personalize and improve the performance of our websites, apps, social networking pages, and marketing messages. If you do not wish for your information to be used as part of this program, you can opt-out at https://www.adobe.com/privacy/opt-out.html.
Special Information Regarding California Residents’ Privacy Rights
The California Consumer Privacy Act of 2018 (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information,” as well as rights to access, delete, and restrict the sale of certain Personal Information we collect about them, effective January 1, 2020. The CCPA defines “Personal Information” to mean “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” If you are a California resident, you have a right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.
Collection and Use of Personal Information
Disclosures to Third Parties for a Business Purpose
We limit disclosures of Personal Information for business purposes to service providers, as described above.
Sale of Personal Information and Right to Opt Out
Right to Know and Right to Request Deletion of Personal Information
As of January 1, 2020, California residents have the right to request that we disclose what personal information we collect, use, and sell, as well as the right to request that we delete certain personal information that we have collected from you. You can email Comcast_Privacy@comcast.com to make your request.
For your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. There may be information we will not return in response to your access request, such as information that would affect the privacy of others or interfere with legal requirements. Similarly, there may be reasons why we cannot comply with your deletion request, such as the need to keep your personal information to fulfill a legal obligation.
“Shine the Light”
Residents of the State of California also have the right to request information regarding third parties to whom the company has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes under California’s “Shine the Light” law (Cal. Civ. Code §1798.83). Personal information under this California law means “any information that when it was disclosed identified, described, or was able to be associated with an individual.” We do not disclose this type of personal information to third parties for their own purposes and we permit you to opt out of any disclosures of non-identifiable personal information. However, if you are a California resident and would like to inquire further, please email Comcast_Privacy@comcast.com.
Do Not Track
We do not knowingly allow others to collect personally identifiable information about your online activities over time and across third-party websites when you use our online Services. Because definitions and rules for a "Do Not Track" standard have not yet been established, including whether such signals must be user-enabled, Comcast does not yet respond to "Do Not Track" signals sent from browsers.
Comcast follows generally-accepted industry standards to protect the personal information submitted to Comcast, both during transmission and once Comcast receives it. However, no method of transmission over the Internet or method of electronic storage is entirely secure. As an additional security precaution, neither Comcast nor any of our authorized service providers will ask you for your Comcast password in an email, over the telephone, or in an online support forum or chat. Do not give your Comcast password to anyone in any of these places.
Changes to Personal Information
If you have submitted personal information on Comcast’s investor information page at www.cmcsa.com/alerts.cfm to receive alerts and information, you may visit that page to update or edit your personal information.
Users Outside of the United States
Send us a message at Comcast_Privacy@comcast.com