Customer Care

We are constantly working to serve you better

“The Best Customer Experience, that’s what we strive for every day. As a company, our job is to make sure every interaction you have with us is a special one. We know your time is important. We know you want answers to your questions quickly and you want issues resolved the first time. We heard you. We are listening. And it’s all about you.”

Read the full letter from Tom Karinshak, SVP of Customer Experience

Comcast Customer Guarantee

Customer Guarantee

We want you to be amazed with the choices Comcast offers, excited by the innovation we provide and satisfied with the service and reliability of every interaction. Whether it’s offering a 30-day money-back guarantee on all of our services to make sure you love our products, or showing up on time, our new Customer Guarantee is our promise to you.
Read the Comcast Customer Guarantee

What we're doing to make a change

Every day more than 50,000 employees at Comcast work to deliver fast, reliable and respectful services. We know how important great customer service is to you.

We’d also like to introduce you to some of our employees who are working everyday to improve your experience. Learn more about them and what they’re doing to make a difference.

We're here for you, 24/7

Whether it’s a question about your service or you need to resolve an issue, you have many ways to get in touch with us. There are six easy ways to get help-just choose the one that's right for you.