TV is universal.
Access should be as well.

XFINITY X1 has accessibility features built right in. We’re bringing customers innovations like the industry’s first talking guide, video description, accessible mobile apps and the new voice remote. All designed to bring the magic of entertainment to everyone.

Talking guide + video description

Let your TV guide the way

X1 includes the first talking guide, a voice guidance feature that gives customers with visual disabilities the freedom to independently explore thousands of TV shows and movies. The talking guide "speaks" what's on the screen and includes details such as program descriptions to help customers decide what to watch. Plus, with video description customers can hear audio narration of key visual elements in the programs they're watching.

Learn more

Voice remote

Say it. See it.

The voice remote provides a new level of independence to customers who have limited mobility or dexterity, or have a visual disability. By using simple voice commands, customers can change channels, search for shows, enable closed captioning and more. The voice remote also includes a backlit keypad making it easier to see the buttons in the dark.

Learn more

Closed captioning

Don't miss a word with enhanced captions

X1 has enhanced closed captioning controls built right in for those who are deaf or hard of hearing. Customers can customize their captions by font size, style, color, contrast and more for greater readability.

Learn more

Accessibility Support Center for Customers with Disabilities

Help and support

Accessibility Support Center for Customers with Disabilities

XFINITY customers who rely on key services – including closed captioning, video description and Voice Guidance– now have access to a specially trained support team. Customers can reach the center between the hours of 8 AM and 12 AM (Eastern Time), seven days a week.

Our commitment

We are constantly developing new technologies to enhance the experience for everyone.

XFINITY Customer Commitment