Customer Care Improvements

We are constantly working to serve you better.

Dear Comcast Customer:

The Best Customer Experience, that’s what we strive for every day. As a company, our job is to make sure every interaction you have with us is a special one. We know your time is important. We know you want answers to your questions quickly and you want issues resolved the first time. We heard you. We are listening. And it’s all about you.

We have been making significant progress in transforming the way we do business - online, through chat, on customer forums, as well as in person. We respect your time with innovations to:

  • Invest in our frontline agents more than ever, providing them with better tools and processes, so they deliver nothing short of excellence to you.
  • Develop Self Service features, with more on the way - all of which are sure to enhance your experience, as they have with the millions of our customers already using them.
  • Continue our commitment to you with our 2-hour appointment windows, backed by our Customer Guarantee.
  • Make it easy to get in contact with us through multiple channels, including social media.

We view your feedback as an opportunity and we have a commitment to use your responses as we continue to improve.  You deserve a superior experience and our thousands of Comcast employees across the country are working tirelessly to make sure we deliver. We are here for you. I hope you are experiencing the positive impact of the progress we are making.

This is just the beginning. We will continue to invest in our service to you.  Bringing you the best customer experience every time, every interaction - that’s our number one goal.

Tom Karinshak
Senior Vice President of Customer Experience


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